As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value.
This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs, challenges and advice on how to use CoreStack to address their cloud governance challenges
Collaborate closely with engineering teams, Sales and customers to capture key success factors, use cases and ensure successful product adoption.
Act as a Product CSM, understanding cloud infrastructure footprint of the customer and driving customer success initiatives.
Demonstrate proficiency in at least one major public cloud platform (AWS/Azure/GCP/OCI). Knowledge of services and their usage by Application teams.
Utilize your cloud expertise to provide hands-on support and guidance to customers, ensuring their success in adopting and utilizing CoreStack solutions.
Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback.
Working closely with CoreStack Sales and Product Team, to provide inputs on strategic customer plans to help identify areas where existing customers could improve their use of CoreStack.
Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars. You are required to create knowledge-based articles, product tutorials and raising customer awareness.
Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
Requirements:
Relevant experience of between 8-12 years with minimum of 4 years in customer facing role.
A proven track record in services and/or support management for a SaaS solution with at least 2 years working in a SaaS environment.
Expertise in public cloud – AWS, Azure, and/or GCP with Associate level certification.
Strong organization and presentation skills.
Passion towards driving customer success
Excellent customer relationship and communication skills
The ability to manage and drive many high-priority tasks at the same time.
Ability to collaborate with Sales teams
CoreStack offers:
Competitive salary
Competitive benefit package with appreciable equity