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Senior Application Support specialist

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our ITS-DeC IT APAC team is continuously expanding. No matter your level of Senior Application Support specialist proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #Applicationsupport #Technicalsupport

Grow together.

• Looking for Team player, who directs, administers, controls and responsible for day-to-day operations and activities of application and infra support team. Coordinating between support and Ops/BU team to prioritize the issues and finding solution, regular reporting and conducting service review meetings. Administrating/supporting network, middleware, OS and DB components jointly with vendor team.
• Role mandates detailed technical skills, strong analytical and problem-solving skills, and sound experience on leading and administrative tasks.
• Lead and prioritize Application Support team’s workload and shift schedule planning.
• Manage and Own the Problem Management Process, Develop, co-ordinate and promote the effective functioning of problem management activities across all support teams.
• Contribute to the planning of application/infrastructure releases and configuration changes.
• To examine potential areas for Service Improvement and raise proposals with the Service Manager.
• Provide technical leadership and drive the war room session during emergency application outages.
• Capacity management – Perform regular review of server resources using monitoring tools like Dynatrace, HP OVPM and ensure the capacity within threshold limit.
• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.
• Provide 3rd line Application Support on complex internally and externally developed applications.
• Provide input to administering and maintaining all production and internal environments.
• Provide input to the implementation, backup and roll-back plans.
• Follow appropriate organizational policies (i.e., change management process (CAB), dependencies, security and auditing, release, configuration, problem and incident management.)
• Enable system/application/access log/network traffic monitoring, define the threshold and enable alerting.
• Manage External Link Requests (ELR) requests understanding the application requirements by creating and implementing irule setups and bigIP configurations. Ensure the network configurations are as per security standards.
• Coordinate to install the utilities/software’s on Linux machine to support the application support/development.
• Coordinate with support team to provide the business critic reports and stats.
• Prepare new application/functionality rollout to new location/regions.
• knowledge on middleware components, Linux OS, Networking, micro services and ITIL processes.
• Experience with supporting multi-tier infrastructures.
• Experience with supporting Angular, Java, Spring based applications and an understanding of web technology.
• Expert in Oracle, MYSQL, PostgreSQL databases + PL SQL script knowledge.
• Knowledge on Cloud architecture is added advantage.
• Good to have Retail and Logistics domain knowledge.
• Creative, problem-solving skills and ability to work conceptually.
• Good at managing customer/client relationship.
• Ability to stick to deadlines and priorities.

Ready to embark on the journey? Here’s what we are looking for:

As a Senior Application Support specialist, having expertise knowledge on Linux, DB, middleware is a huge plus. Very good knowledge of ITIL will also be an integral part of this role.

You are a technology aficionado, therefore you have a good understanding of Angular, Java, Spring based applications. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Flexible Work Guidelines.
• Flexible Compensation Structure.
• Global Work cultural & opportunities across geographies.
• Insurance Benefit - Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.