Queens University of Charlotte

Job Description

SUMMARY: The Pulliam Center for International Education is the hub of international activity on campus. The Center coordinates the John Belk International Program (study abroad), international student services, and other international initiatives. Queens has a deep, historical commitment to international education and through the John Belk International Program provides funding for all full-time undergraduate students to have an international experience before graduation.

This position works closely with faculty, campus partners, and external service providers to coordinate and execute short-term study abroad programs. Provides advisory, referral, and information services to students, parents, and others interested in study abroad opportunities. Provides, organizes, and implements materials and forums regarding overseas study opportunities and sources of financial aid; assists students in complying with enrollment, registration, and travel preparation requirements.

The Faculty-Led Study Abroad Coordinator is part of a small, talented, high-energy team of international educators that promote the comprehensive internationalization of the University. The position reports directly to the Assistant Director for Global Experiences.

This position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

• Advise students on study abroad and other international opportunities.
• Guide and advise students through the pre-departure process including applications, financial aid options, form and document collection, and pre-departure orientation.
• Manage all aspects of faculty-led study abroad programs working closely with faculty, the Assistant Director for Global Experiences, Executive Director of International Education, program partners, and service vendors.
• Lead in soliciting and evaluating proposals and bids from program providers and service vendors. Make recommendations regarding the use of vendors.
• Oversee administrative aspects of programs including managing payments, tracking enrollment documents, travel itineraries, correspondence, course enrollment, budget, etc.
• Manage student applications, enrollment forms, data and communications in online application management system (Via TRM)
• Collect and review data regarding study abroad participation and event attendance; make recommendations to continuously improve program offerings and participation.
• Independently create, plan and execute promotional activities for study abroad programs such as in-person presentations, classroom visits, online and social media promotion.
• Prepare students and program leaders for travel by preparing pre-departure materials and delivering pre-departure orientation presentations.
• Coordinate the study abroad scholarship application and selection process.
• Assist PCIE team with development and execution of programming including International Education Week, JBIP Reveal Party, and international student orientation.
• Qualified individuals may also serve as Designated School Officials (DSO) to provide additional support for international students during peak times.
• Position occasionally requires night and weekend work, overnight and/or international travel.

Non-Essential Duties:

• Other duties and special projects may be assigned to meet university needs.

Qualifications

Experience, Knowledge and Skills Required:

• Strong organization, record keeping, follow-up and follow-through skills with proven ability to deliver projects on-time with accuracy.
• Strong computer skills, including Microsoft Office and ability to quickly learn and use new software programs.
• Skilled at working individually and in team settings and work effectively with individuals from diverse backgrounds.
• Strong interpersonal, verbal and communication skills, including ability to convey complex information in an easy-to-understand manner.
• High level of initiative and the ability work independently and as a member of a high-performing team.
• Ability to safeguard sensitive and confidential information.
• Bachelor’s degree from an accredited institution or equivalent combination of training and/or experience.

Experience, Knowledge and Skills Preferred:

• Experience living, studying, or traveling abroad.
• Experience using a major study abroad application management software, particularly Via TRM.
• Basic knowledge of social media platforms
• Familiarity with Canva for designing promotional materials and/or social media post scheduling.
• Familiarity with a foreign language and foreign travel visas.
• Familiarity with risk management considerations for international travel.

Application Process

Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

Applications received by March 8, 2024 will receive first consideration. Queens will continue to accept applications until the position is filled.

Additional Information

About Queens University of Charlotte

Located in the heart of the nation’s second-fastest-growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, childbirth and conditions related to pregnancy or childbirth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs.

Any individual with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Queens' job search/selection process should contact the Assistant Vice President of Human Resources at 704.337.2222.

Physical Requirements (with or without reasonable accommodation) require ability to

• Remain in a stationary position, most of the time.
• Exchange accurate information with students, faculty and staff, frequently.
• Read reports, create presentations, use a computer system, most of the time 
• Communicate with students, faculty and staff, most of the time. 
• Write, type, and use the computer, telephone, copier, and other office equipment systems, most of the time. 
• Move about inside the workspace to access resources and office equipment, and attend meetings across campus, regularly. 
• Exert moderate force to move objects, occasionally. 
• Think critically, concentrate on the task at hand, and respond quickly to changes in conditions, most of the time.

Work Conditions 

• Must be able to work in office environment while having contact with students, faculty staff, parents, vendors on any given day.
• Work has deadlines, multiple interruptions, high volume and can be stressful. 

Nothing in this job description restricts the university’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects the university’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned; this job description is subject to change at any time.