Accenture

The Strategy & Consulting Global Network Song Practice| Advanced Customer Engagement | Life Science & Healthcare Senior Manager (Level 6)

Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change.

Practice: Strategy & Consulting Global Network Song I Areas of Work: Life science industry, Service transformation, Veeva CRM, Salesforce Health Cloud | Level: Senior Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp: 8+ years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer service challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture’s Strategy & Consulting Global Network Song practice.

The Practice – A Brief Sketch

The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Customer Care/Service, Living Marketing, and Connected Commerce. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

The Life Sciences & Healthcare Senior Manager position is within the Advanced Customer Engagement practice of Accenture GN Song. The individual would work at the heart of the top global Life Sciences (Pharmaceuticals, Biotechnology and Medical Technology) organizations and would collaborate on innovative projects while bringing in deep industry knowledge to enhance Patient and HCP experience

Consulting & Advisory service

• Aid clients to design, deliver and adopt digital solutions to increase their competitiveness and accelerate GTM
• Lead end-to-end implementation of Veeva CRM and Salesforce Health Cloud
• Assist clients in the life science industries with their most pressing service transformation problems by offering consulting and advisory services.
• Create a service transformational plan, close the gap between business and technology, and help clients achieve long-term success by co-creating future-proof, agile and resilient operating models.
• Build and maintain client relationships, both existing and new, by understand client problems, bringing relevant solutions and offerings to the clients and influence improvement objectives
• Provide solutions to complex business problems/opportunities requiring in-depth knowledge of Patient and HCP dynamics, to optimize business processes and deliver on multi-channel customer service strategy.
• Data and Analytics driven approach for identification and realization of value for the clients and help in driving measurable outcomes through digital investments at the right pace and scale.
• Help clients become more customer-centric by redesigning their core operations through intelligent automation, AI and machine learning based tools.

Sales & Business Development –

• Generating new business engagements: Drive new business opportunities by identifying and pursuing new leads, defining GTM strategy, facilitate client discussions and presentations to drive new business and client relationships.
• Own and drive Service transformation RFP/RFI response coming in from Life Science customers for Veeva CRM implementation/optimization.

Practice Development -

• Take on leadership role: Support overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership.
• Collaborate with Salesforce, Veeva, Adobe, Nice, MS Dynamics, etc. business groups, to enable business capabilities with agility, velocity, and quality while optimizing costs.
• Lead and motivate teams with diverse skills and backgrounds. Manage and mentor talented teams of consultants and technologists supporting, providing input and guidance into the talent strategy and actively participate in engagement, capability development activities.

Bring your best skills forward to excel at the role:

• Strong consulting and advisory experience in Life Sciences industry with deep industry knowledge and understanding of key trends.
• Deep understanding of Life Science processes, performance drivers & industry leading practices, regulatory and compliance requirements
• Experience in working as an advisory lead in designing next gen service transformation solution on digital technologies like Veeva CRM and Salesforce Health Cloud. Data automation and AI
• Ability to develop long standing relationships with senior client stakeholders.
• Experienced in managing large global teams, multi-stakeholder environments and complex digital projects engagements in a global network.

Read about us.

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Your experience counts!

• Minimum 8+ years of relevant experience in Lifescience industry and well-versed in Veeva CRM and AI tools with good analytical skills along with domain experience
• Working knowledge of Veeva CRM or Salesforce Health cloud and AI tools. Implementation experience is a plus.
• Experience in scoping and designing Veeva CRM or Salesforce Health Cloud modules, and implementing it in projects.
• Demonstrated sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role.
• Good To Have - Certification in Veeva CRM and/or Salesforce Health Cloud
• Knowledge of allied service transformation capabilities such as speech analytics, workforce management, CX, etc. is a plus
• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers https://www.accenture.com/in-en/careers

Accenture Global Network Song | Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

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