Massachusetts General Hospital

Senior Managing Director, Talent, Finance and Operations - (3276234)

Description

The Senior Managing Director (SMD), Talent, Finance and Operations is a senior-level management position within the Massachusetts General Hospital Development Office. The SMD leads and is accountable for these essential business units, providing strategic leadership to these teams, building partnerships at the hospital and enterprise levels, and advocating on behalf of all 225+ Development staff members. The SMD is responsible for building and executing the department’s strategy to ensure a diverse workforce and equitable and inclusive business processes and practices, enhancing the department’s collaborative and collegial culture, and championing staff retention. Additionally, they will proactively manage the department budget and office administration, ensuring that all business needs are met. The SMD will collaborate with their peers to solve organizational challenges that may extend outside their defined areas of responsibility.

The ideal candidate for this position is energetic, highly motivated, results-oriented, pragmatic, and facts-driven, and excels at working collaboratively with a variety of constituencies. They will have a sophisticated and comprehensive understanding of best-in-class talent management programs and practices, as well as office administration and financial operations. They will be a knowledgeable and principled champion for initiatives related to diversity, equity, inclusion and belonging. They will be comfortable working in a complex environment and navigating an ever-changing landscape and will have a collaborative and collegial leadership style.

Overview of the Organization

Massachusetts General Hospital was established to provide care to Boston's sick, regardless of socioeconomic status—an innovative idea in 1811. In the words of our founder, John Warren, MD, “When in distress, every man becomes our neighbor.” Today, Mass General is a 1,021-bed academic medical center that annually admits 44,000 inpatients, handles 2 million outpatient and emergency visits, and performs more than 47,000 surgical operations. Mass General operates the largest hospital-based research program in the United States and is the top recipient of hospital research funding from the National Institutes of Health. With an annual research budget of $1.3 billion, 1,200 clinical trials are taking place at Mass General at any given time, paving the way for new and improved treatments for our patients locally and around the globe. Mass General is the original and largest teaching hospital of Harvard Medical School.

With Brigham and Women’s Hospital, Mass General is a founding member of Mass General Brigham (MGB), a large, integrated care delivery system that includes community hospitals, primary care and specialty physicians, specialty facilities, community health centers and other health-related entities.

Overview of the Department

Mass General’s philanthropy program has grown among the most successful in academic medicine and health care. The Development Office is a vibrant and collaborative team focused on advancing the hospital’s mission of health care excellence, and committed to expanding the philanthropy that makes this mission possible. Mass General is in the final stretch of the Campaign for Mass General, a seven-year, $3 billion campaign that will successfully conclude on December 31, 2024. In parallel, the hospital has undertaken a capital campaign for a new, state-of-the-art inpatient facility that will extend beyond 2024; construction of the new Phillip and Susan Ragon Building is underway.

Mass General offers a competitive benefits package including generous health care and retirement plans and an array of professional development opportunities. The Development Office Flexible Workplace Program is a hybrid work model that affords employees the opportunity to work in the office a minimum of 4-6 days per month, depending on the business needs of the role. We comply with all Mass General Brigham conditions of employment, including vaccination mandates. 

We recognize and value a diversity of perspectives, experiences and backgrounds in our workforce and donor community. Rooted in the hospital’s Diversity and Inclusion statement and Mass General Brigham’s United Against Racism initiative, we actively work to build and retain a more diverse workforce; foster an inclusive and equitable work environment where everyone belongs; examine unconscious bias; and address systemic barriers to these goals. We believe in treating our constituents and each other with the dignity and respect that every human being deserves.

Click here to learn more about the Development team and what it’s like to work with us.

To Apply

Applications must include a resume and a cover letter detailing applicable experience and accomplishments.

PRINCIPAL RESPONSIBILITIES

Senior Management

• Play a leadership role in the department’s strategic planning to sustain a $550M three-year rolling average post-Campaign, including optimizing existing talent and advocating for additional staffing and resources.
• Partner closely with business partners across the hospital and Mass General Brigham enterprise to:
• Understand new practices, policy changes, and how they will impact Development, and lead the communication/change management around these changes within the department.
• Analyze workforce data and translate it into key performance metrics to influence and advocate on behalf of the department’s unique business needs.

o Ensure the seamless integration and compliance of development activities with other functional areas in the hospital and enterprise.

• Attend the Co-Chairs of Philanthropy meetings and provide staffing updates to hospital leaders as appropriate.
• Attend regular senior management team meetings and engage in healthy and productive discussions on department issues, working toward consensus.
• Ensure a consistent focus on staff retention, bringing this lens to all discussions.
• Provide strong management of team, including identifying, developing and retaining the next generation of leaders with the department.
• Oversee internal communications on matters under their purview.
• Contribute to and enhance a culture of aspiration, innovation, collaboration, accountability and transparency.
• Demonstrate and champion a commitment to diversity, equity, inclusion and belonging.
• Take on other office-wide duties at the request of the Vice President or Senior Vice President.
• Adhere to the mission, credo, and standards of behavior of Massachusetts General Hospital.

Talent Management

• Lead the talent management strategy development, business planning, implementation, and successful goal achievement.
• Actively lead the integration of DEI principles across talent management, partnering with colleagues to expand across the department.
• Oversee all aspects of the department’s recruiting and hiring efforts, staff promotions, transitions and departures, partnering closely with Development managers and HR business partners at the hospital and enterprise levels.
• In partnership with the VP and SVP, provide informed recommendations regarding total, competitive compensation appropriate to the field and market, and oversee the administration of the fiscal year variable earned compensation (bonus) program.
• Oversee the performance management program, including the annual evaluation process, bonus-related evaluations, the corrective action process, and all HR-related queries and disputes.
• Provide guidance, training and coaching to managers regarding all HR matters.
• Oversee the department’s suite of learning opportunities, including onboarding, fellowships, mentoring, and internal and external professional development and training activities; enhance and expand professional development offerings across role groups, as appropriate.
• Oversee and serve as executive sponsor for the department’s Employee Advisory Group.
• Lead the department’s efforts to hire and retain diverse staff and continue to make business practices more equitable and inclusive.
• Oversee the development and implementation of a cohesive program aimed at strengthening staff engagement with the mission and cultivating a sense of belonging for all individuals.
• Partner with colleagues to drive the implementation of effective strategies and guidelines for career development.
• Lead efforts to implement periodic staff engagement surveys, review and report on feedback and trends to management.

Financial Operations

• Oversee the management of the department’s budget (including operating budget and Salaries & Wages), including:

o Preparation, monitoring and financial forecasting for the annual budget submission and fiscal year-end closing processes.

o Monthly and quarterly monitoring and reporting to leadership and program directors.

• Oversee employee and vendor processes and related guidelines, including communication and training to ensure compliance with Mass General Brigham guidelines.
• Oversee the process to obtain advance approvals, as needed in compliance of enterprise policies.
• Prepare and manage a budget for central operations and work within the approved budget.

Office Administration

• Lead all aspects of the department’s hybrid Flexible Workplace Program.
• Provide strategic management and planning on all space matters in collaboration with colleagues and institutional business partners.
• Identify and lead the implementation of space solutions to maximize efficiencies, boost morale and improve processes in a cost-effective, equitable manner.
• Oversee all activities related to asset management (individual and common-use equipment).
• Oversee content management and administration on the department’s intranet.

Qualifications

QUALIFICATIONS

This position requires a bachelor’s degree and at least 15 years of human resources/talent management or business administration experience, including a minimum of 10 years of management experience within a large, complex organization. Preference given to experience in development/philanthropic organizations. Additionally, the ideal candidate will possess the following skills and competencies:

• Proven success in leading and inspiring high-performing, self-directed teams, expanding capacity and strengthening performance while preserving cultural attributes and innovating.
• Intellectual capital and stature to build alliances with the various constituencies of Mass General and Mass General Brigham.
• Understanding of and commitment to the principles of diversity, equity, inclusion and belonging and ability to develop and drive successful strategies that support them.
• Team player and consensus builder with a collaborative, flexible style who is patient and comfortable with ambiguity.
• Good judgment, tact and discretion in handling highly sensitive information, unflinching integrity, and proven ability to maintain utmost confidentiality.
• Experience in expense budget preparation, management, data analysis and reporting.
• Strong work ethic and ability to move multiple projects forward simultaneously.
• Excellent communication skills (both written and verbal).
• Ability to influence others, build a case and gain consensus.
• Understanding of health sector issues, politics, social issues and decision-making.
• Strong belief in and passion for the mission of Massachusetts General Hospital.
• Strong command of Microsoft Office applications.

EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Primary Location

: MA-Boston-MGH 125 Nashua

Work Locations

: 

MGH 125 Nashua 

125 Nashua Street 

Boston 02114

Job

: Development/Fundraising

Organization

: Massachusetts General Hospital(MGH)

Schedule

: Full-time

Standard Hours: 40

Shift

: Day Job

Employee Status

: Regular

Recruiting Department: MGH Development Office

Job Posting

: Feb 2, 2024

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