Food Handler Trainer by Ministry of Health (added advantage).
Certified Food Handler Trainer from Ministry of Health.
Managed Company SLPM (Sekolah Latihan Pengandali Makanan).
Plan and coordinate training to make sure maximum coverage for all outlets in Malaysia (include Business Partners).
Customize FHT training material according to the company standard and practices.
Analyses, Design and Development
Develops new training modules that are relevant to company needs.
Designs and develops new learning interventions when no existing content can be leveraged and update existing content where applicable.
Employee training programs – to focus from onboarding new employees to addressing general or specialized skills, topics, etc.
Compile learning needs analysis and identify soft skills learning & personal development that aligns with the organization’s needs.
Develop and manage training manuals, multimedia visual aids and other training materials, tools, and resources:
Create & complete manual: Operations General Management
Pocketbook, Person in Charge (PIC) training booklet & assessment
Develop training plan for crews and PIC. Includes verification process and record card.
To create and design the tools & resources in online (Example: Video Training).
To organize and maintain good filing system for smooth and quick data retrieving.
Continuously seek and support new approaches, practices, and process to improve the efficiency of learning interventions.
E-Learning App (in Tablet/HP)
Main administrator for the program.
Setting the user and editor account and tablet.
Setting the content in the program.
Make sure the content updated.
Training
Conduct in-house training for PIC (up to Area Manager level) and team members at outlet such as New Employee Orientation, Shift Management Training, Cross Training, Cashier Training, Technical & Soft Skill Training, Compliance training, On-job-training, etc.
Conduct Employee Career Advancement Program for PIC/Crew Leader level. Develop Assessment Paper (Skill & Knowledge).
Evaluate, coaching, mentoring and follow up underperformed PIC in outlet to ensure they get back on track to achieve long term success with the company.
Area Manager Training.
Execute training needs analyses and analyze competency gaps of retail employees.
Analyze and get feedback from training participants, stakeholders and customers on training effectiveness. Execute changes for improvements.
Monitors external / internal customers’ feedback and provides input to improve the services or products.
Operations Improvement Plan (OIP) Handle project to improve the outlets efficiency. Creates new workflow or standard operation procedure for improve operation performance.
Involve in New Opening Outlet squad to ensure new opening outlet smooth.
JOB REQUIREMENTS
Preferably Diploma/Degree in Business Studies/Administration/Management/Training & Development, or equivalent.
At least 5 - 7 years of experience in F&B, learning & development related activities (conducting and managing training/events and training administration)
Knowledge of effective learning and development method
Strong interpersonal skills and fluent in English; mastery in other languages will be added advantage.
Passionate in people development
Good organizing, planning and problem-solving skills.