Who We Are

At Watts, we can feel proud every day about what we do. No matter what function we support, we’re all part of the same crucial mission — to provide safe, clean water for the world, and to protect our planet’s most valuable resource.

That’s why we’ve designed and manufactured high-quality products for 150 years, that are trusted by customers across the globe. It’s why we’re at the forefront of innovation and work with industry-leading technology to provide smart and connected, sustainable water solutions for the future. And it’s why we help people around the world gain access to water through our humanitarian work.

We care — about quality, sustainability, and each other. We work collaboratively, as One Watts, to make a real difference. After all, the whole world needs water. Not many companies can offer that level of stability and career growth, combined with real purpose. What we do matters — together, we’re reimagining the future of water.

You will assist end users, contractors, and engineers with specification development, system design and product selection assistance, and field technical support for Hydronic Cooling, Process Water, & HVAC applications and their associated plumbing/HVAC systems in Commercial and Industrial market segments and Data Center, EV Battery, & Semiconductor verticals. You will also provide classroom and field training to support accurate product selection, installation and operation. This position is remote and will report to the National Sales Manager.

You Will:

• Responsible for daily technical field support and troubleshooting for Hydronic Cooling, Process Water, & HVAC applications and their associated plumbing systems in Commercial and Industrial market segments and Data Center & Semiconductor verticals
• Provide technical guidance, training, and field assistance for installation, commissioning, operation and field repair
• Provide hands-on technical support and guidance to our sales agents, end-users, engineering firms, and contractors with regards to product selection and the creation of technical/ master specifications that call out the use of Watts products and solutions
• Develop long-term relationships with end-users, customers, contractors and engineers to guide specifications
• Create and deliver classroom and hands on training programs for end users, contractors, engineers and our sales agents relative to device specification, selection, installation, use, and troubleshooting. This includes counter training programs for wholesale channel partners
• Develop an understanding of industry and local/ national plumbing codes that govern the selection, use, and operation of Watts products within the Hydronic Cooling, Process Water, and HVAC applications and their associated plumbing/HVAC systems
• Attend Industry Standards Committees, Trade Shows, and other key industry events to represent Watts and our products in the marketplace
• Understand customer needs by market segments and the competitive landscape
• Provide input to marketing, product management, and engineering to support new product development and services offering
• Work with cross-functional teams to achieve product line objectives
• Lead the development, implementation, and realization of projects established by management
• Be the voice of the customer and promote customer centric mindset
• Escalate delays and roadblocks to resolve conflicts before they impact execution and delivery
• Make recommendations to improve existing processes or suggest new processes to improve quality and on-time delivery
• Work directly with corresponding National Sales Manager and alongside Watts Sales team, agent network and channel partners to strengthen Watts Water Technologies market position

You Have:

• Bachelor's degree in Engineering / equivalent field or equivalent experience
• 5+ years of experience in technical and field sales environments.
• 3+ years in flow control industry with ability to understand valve and actuation applications or related level of understanding of fluid mechanics
• A working understanding of hydronic cooling, process piping, HVAC & actuation valves within Commercial & Industrial plumbing, HVAC and Industrial process industry
• A customer-centric mindset
• Strong Project management skills
• Advanced negotiation skills
• Experience establishing communication and engagement with prospects
• Experience responding to prospect emails, phone calls, and demo requests at all levels within an organization
• Ability to understand, track, drill-down, and question activities and issues in all functional areas
• Oral, written, electronic and telecommunications skills.
• Intimate knowledge of people management and conflict resolution skills
• The flexibility to travel 70% of the time

What’s In It For You:

• People-First Culture – Enriching and caring for people is at the core of who we are; this includes our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected.
• 401K Plan
• Flexible PTO & Generous Paid Holidays
• Educational Assistance
• Variety of Medical plan options – choose the one that is right for you!
• Sustainability – One of Newsweek’s Top 400 of “America’s Most Responsible Companies” for sustainability performance, three years running.

PHYSICAL REQUIREMENTS:

While performing the responsibilities of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. You must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Work in both office and manufacturing environment. May occasionally be required to perform job responsibilities outside the typical office setting.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

#LI-Remote