Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Life & Health (L&H) Operations Teams comprise of functions across Underwriting, Policy Administration, Claims, Client Service and Case Management for supporting the life insurance business.

We pride ourselves on our ability to provide exceptional service and value to our clients and we are looking for talented professional to join our teams. We offer a dynamic and comprehensive on-the-job training with career development opportunities to the right candidates.

Job Responsibilities:

• Handle and resolve clients' enquiries and request via inbound calls or face-to-face in a professional manner
• Deliver quality client service and handle enquires or complaints through letters, inbound calls and emails with agreed service standard and service turnaround time
• Liaise with operation teams, sales channel for handling clients' requests
• Handle complaint from all channels, carry out investigation with the collaboration of other teams and propose solutions
• Collect clients' feedback and propose recommendations for service improvement
• Conduct various outbound call with agreed protocols
• Participate in ad-hoc projects as required

Job Requirements

• University Degree in any discipline
• Excellent client servicing, analytical and problem solving skills
• Good command of both spoken and written English and Mandarin
• Competent PC knowledge, includes Excel, Word, PowerPoint and Access
• To be licensed with pass of IIQE Paper 1, 3 & 5

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Customer Service / Operations

Posting End Date: