Grab

Company Description

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Job Description - Lead Data Scientist (Grab Support)

Get to know the role:

• Conceptualise and develop machine learning models to aid the Grab Support business vertical by automating key processes in the support journey like automated responses customised to each user-problem.
• Drive product improvements and roll-out of new features 
• Drive the development and iteration of algorithms 

The day-to-day activities: 

• Deep dive into Support tickets data to draw useful insights
• Design and build NLP algorithms efficiently 
• Integrate, simulate and test impact of algorithms and features on the overall system 
• Develop and execute necessary analyses or A/B tests to validate models and identify improvement opportunities
• Store, retrieve and visualise results in a manner that facilitates required analyses
• Effectively conceptualise analyses to business/product stakeholders

Qualifications

The must haves:

• Minimum 4 years of relevant experience in developing NLP algorithms 
• Ph.D. or Master’s in Computer Science, Electrical/Computer Engineering, or related technical disciplines 
• Strong fundamentals in Machine Learning, NLP algorithms and Mathematics 
• Familiar with mainstream deep learning programming framework (e.g. TensorFlow)
• Familiar with basic deep learning algorithms (e.g. CNN/RNN/LSTM) and advanced algorithms (e.g. BERT/ seq2seq models)
• Familiar with recent developments in NLP domain for example LLMs
• Proficient in statistical programming in languages such as Python; and strong working knowledge in RDBMS such as PostgresQL or MySQL
• Excellent software development capabilities, preferably in Python/Scala/C++ with good programming style and work habits; knowledge of GoLang would be an advantage
• Self-motivated and independent learner who is willing to share knowledge with the team
• Efficient and detail oriented; good time management in a dynamic and fast-paced working environment 

Really good to haves:

• Experience in working with customer support use cases
• Experience in building NLP models for multiple South East Asian languages
• Experience in building performance efficient models