Marsh & McLennan Companies

Company:

Oliver Wyman

Description:

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,700 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC]. For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Job Overview:

In this Alumni Operations and Digital Infrastructure Associate role, you will be responsible for managing the Oliver Wyman alumni database and utilizing this info to influence the broader alumni strategy; you will also be responsible for managing data-related vendor relationships.

Key Responsibilities:

Data Management

• Communicate complex data structures, processes, and requirements
• Manage the central alumni database to ensure accuracy, including ways to improve data management processes
• Check and proactively address email bounce-backs and alumni communication preferences (e.g., opting out of communications, unsubscribing from newsletters, etc.)
• Collaborate with Marketing and ITS to manage consent requirements and develop a new subscription center for alumni
• Implement quality control processes to identify and fix data inconsistencies
• Collaborate closely with CRM Data team and Marketing to manage the alumni database using internal and external sources

Engagement Reporting

• Collect, maintain, and report alumni data to support engagement activities
• Analyze alumni data and metrics to inform / influence strategic decisions related to alumni communication and engagement initiatives
• Collaborate closely with events and marketing teams to increase engagement
• Assist with and answer queries related to alumni data and communications

Digital Campaign Management & Metric Reporting

• Support the distribution of communications (newsletters, event invitations, etc.) to alumni
• Collaborate with Marketing teams to establish the procedure and cadence for distributing newsletters to alumni
• Utilize existing marketing efforts and communications to engage alumni
• Track KPIs related to campaigns (open rates, click rates, RSVPs, etc.)
• Proactively suggest process improvements and automations to alumni related processes

Vendor and Platform Management

• Identify and evaluate vendors to implement a new online alumni portal
• Explore options for data augmentation through third party vendors
• Collaborate with data and marketing teams to establish journeys or regular check-ins with alumni to maintain updated information
• Manage vendor relationships to ensure deliverables are met on time and within budget
• Support the distribution of new digital content through Alumni platform(s)

Experience Required:

• 2 – 4 years of experience in data process improvement and automation, specifically in the context optimizing of data distribution workflows and implementing solutions to enhance efficiency and accuracy
• This includes a track record of identifying inefficiencies in data distribution processes and implementing automation solutions to streamline operations and ensure timely and accurate data delivery
• Vendor management experience, including identifying and engaging with vendors for data-related services such as data enrichment or online alumni portals
• This involves coordinating data management to vendors, ensuring data accuracy, and managing vendor relationships to meet deliverables

Skills and Attributes:

• Microsoft Office software applications (knowledge of Microsoft Excel, pivot tables, formulas is a must)
• CRM/Marketing Automation software or a strong motivation to learn
• Tableau, Power BI or similar is a plus
• Adobe Analytics and campaign performance metrics is a plus
• Distributing data-driven content to engage alumni and facilitate effective communication
• Ensuring the accurate collection and distribution of relevant data
• Implementing data quality control processes to maintain data integrity for reporting
• Fluent English
• Data management and analysis, i.e., actively managing database, including collection, upkeep, and usage to support engagement activities
• Analyzing large sets of data, identifying takeaways, and distributing data reports and analysis to relevant stakeholders
• Working independently and as part of a team

We offer:

• Full time job contract with an attractive compensation package.
• Selection of benefits (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan),
• Opportunity for professional growth in a stable, global company,
• Access to mentoring and training programs,
• Inclusive culture with Employee Resources Groups and CSR activities,
• Working in diverse and dynamic teams, friendly and flexible workplace that promotes work-life balance,
• Fresh fruit, beverages and snacks while working in our modern office near the city center.

Why join us at Oliver Wyman?

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.