Overview
At Houston Methodist, the Artist-Center for Performing Arts Medicine (CPAM) position is responsible for creating a welcoming, holistic, motivating and inspiring environment of care for our patients, guests and employees by creating or performing in classical, cultural, popular and traditional genres appropriate for the healing environment. This position creates/performs with a high degree of professional proficiency in public areas throughout the Houston Methodist system. The Artist-CPAM position's work is purposely aimed to relieve anxiety and offer rejuvenation while creating a welcoming environment of solace that supports the journey of healing and caregiving for all. This position remains conscientious of the environment and modifies selections/choices and volume with regards to audience feedback, activity in the space, safety precautions, environmental disruptions or acoustic constraints. The Artist-CPAM's position maintains professional boundaries and connects individuals with other departments like Security, Spiritual Care, and Guest Services when the need arises.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Displays cultural humility, diversity, equity and inclusion principles
- Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
Responsibilities
PEOPLE ESSENTIAL FUNCTIONS
- Exhibits sensitivity to surroundings and approachability to listeners/viewers.
- Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution.
- Mentors or trains volunteer or staff Resident Artists as requested.
SERVICE ESSENTIAL FUNCTIONS
- Provides art as a service to promote the holistic environment of care at Houston Methodist.
- Performs or creates in a wide variety of classical, cultural, popular and traditional genres to meet the goals of the position.
- Performs or creates for hospital events, as determined by the schedule coordinated with management.
- Performs or creates while taking a 15 minute break every hour.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Contributes to a safe working environment with respect to sound levels, equipment and overhead announcements.
- Acts accordingly, displaying sensitivity to the needs of doctors, nurses or chaplains when discussions are taking place with patients and families within close proximity.
FINANCE ESSENTIAL FUNCTIONS
- Use resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritizes department daily tasks, minimizing incidental overtime.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Responsible for active development of artistic repertoire.
- Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION
- High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
- Professional artist with five years of experience
- An audition/interview will be required
License/Certification
LICENSES AND CERTIFICATIONS - REQUIRED
KSA/ Supplemental Data
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) No
ON-CALL*
- Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
- On Call* No
TRAVEL**
- Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
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