Palms Casino Resort

Reporting to the Vice President of Hospitality, the Director of Revenue Management oversees the property’s revenue management and distribution strategy, and manages the day-to-day yield optimization for the hotel. The role is responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.

The Director or Revenue Management is also responsible for ensuring all related systems are configured correctly, validated and working to full capacity, in addition to ensuring the website booking process is maintained, up-to-date and functional. This role manages and oversees strategy for all 3rd party distribution and is responsible for ensuring that all room statistics reports, including financial statements, and any other related reports are accurate and consistent.

The Director of Revenue Management collaborates with the property Sales Team to assess, analyze and price group business strategies. Additionally, this role will analyze the overall monthly hotel performance and provide recommendations to improve long term strategies, create and maintain the annual hotel budget, and be responsible for the rooms’ forecast.

The Director of Revenue Management assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency. Performs other duties and projects, as requested.

Qualifications:

• A minimum of 10 years of relevant experience in the casino or hospitality industry is required.
• A minimum of 5 years supervisory experience is required.
• Bachelor’s degree in Business Administration, Hotel Management, Analytics or related field is preferred.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Must have advanced proficiency utilizing Duetto, LMS, Delphi, channel management systems, experience integrating OTA bookings, (casino systems a plus)
• Demonstrated experience developing department goals and action plans in accordance with property and overall company goals.
• Ability to effectively work and communicate with all levels of leadership including senior executives and operating property leadership. 
• Must have intermediate to advanced proficiency with Microsoft Excel, Word, and PowerPoint.
• Demonstrated experience in statistical analysis, exceptional critical thinking skills and the ability to master new concepts, technologies and industry trends quickly.
• Must have experience demonstrating the utmost discretion and confidentiality, this role will have access to confidential information such as customer contact information, customer financial data, and organizational financial data.
• Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

SMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!