Frederick National Laboratory for Cancer Research

PROGRAM DESCRIPTION 

The mission of Enterprise Information Technology (EIT) is to develop an enterprise-level, consolidated information technology infrastructure that provides exceptional IT capabilities to the Frederick National Labs for Cancer Research (NCI-Frederick/FNLCR) in support of basic, translational, and clinical cancer and AIDS research. The IT Operations Group (ITOG) is a part of Enterprise Information Technology (EIT) within Leidos Biomedical Research, Inc. ITOG is responsible for computational servers, storage servers, virtual machine infrastructure, and the FNLCR network. ITOG focuses on implementing enterprise IT best practices in the areas of computational services, storage, backup, and archiving; batch and application support; server consolidation and virtualization; network infrastructure; unification of voice, teleconferencing, and video communication technologies; and improved infrastructure for collocation of dedicated servers.

• THIS POSITION CAN BE HIRED AS EITHER A STORAGE ADMINISTRATOR III OR IV***

KEY ROLES/RESPONSIBILITIES 

The IT Operations Group (ITOG), part of the Data Science and Information Technology Program, is responsible for information technology infrastructure, including high performance computing, enterprise storage and advanced telecommunications at Frederick National Laboratory for Cancer Research. ITOG is responsible for the management and operation of a variety of computer systems, involving an architectural range that encompasses the single-user personal computer through to the multi-user, multi-core, large memory computer server utilizing various NAS storage platforms. The following tasks will need to be performed:

• Perform system management and administration functions, including requirements analysis, systems configuration and performance monitoring using analysis tools (ex: solarwinds)
• Ensure the availability, reliability and security of storage-related platforms and related management systems
• Work on complex problems, where considerable judgment and initiative are required in resolving problems, and make recommendations to reduce or prevent problem recurrence, and document for lessons learned
• Evaluate user needs or problems proactively, and take appropriate action to resolve issues.
• Consult with users regarding use of the systems and storage platforms, determine methods and procedures on new assignments and advise other IT personnel
• Identify and resolve problems across multiple platforms, storage, networks, systems, and data center
• Install and maintain storage hardware, software, and relevant vendor/support applications
• Monitor storage performance, and make adjustments to the storage software or hardware as necessary
• Contribute to decisions on administrative policies, procedures, product evaluations, and capacity planning
• Ensure the integrity of all data on the platform
• Develop schedules and perform regular data protection operations (snapshots, replication, backups, etc.)
• Participate in the integration of hardware and software within a heterogeneous environment
• Develop and monitor data security measures in coordination with the site security office
• Establish and maintain hardware and software vendor support contacts, and differentiate between vendor and in-house responsibilities

BASIC QUALIFICATIONS

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• Possession of a Bachelors degree from an accredited college or university according to the Council for Higher Education Accreditation. (Additional qualifying experience may be substituted for the required education.)

Storage Administrator III: 

• In addition to the education requirement, a minimum of five (5) years of progressively responsible experience 
• Enterprise infrastructure experience with an emphasis on Storage
• Experience with NAS and/or SAN, or Cloud storage
• Documenting all activities, and works well in a team setting is neccesary

Storage Administrator IV: 

• In addition to the education requirement, a minimum of eight (8) years of progressively responsible experience 
• Extensive storage-related job experience with supporting, and managing enterprise storage environments
• Experience in managing and performing technology refresh/replacement projects
• Provides a high level of communication, and documentation to support team efforts

All candidates must have the following:

• Experience in installing and maintaining hardware, software, and applications
• Excellent communication and customer service skills
• Understanding of IT systems best practices such as ITIL and the implementation of these practices, including the documentation and testing of systems
• Ability to troubleshoot problems involving systems, networking, and storage
• Experience with any scripting languages (for example, Bourne and/or C shell and derivatives, PowerShell, Perl, Python, etc.) would be preferrable
• Experience with centralized storage solutions involving RAID configuration, NFS and CIFS/SMB protocols, logical volume management, and other pertinent technologies
• Basic knowledge of TCP/IP networks, including routing, subnets, VLANs, and host-based firewall
• Ability to obtain and maintain a security clearance

PREFERRED QUALIFICATIONS

Candidates with these desired skills will be given preferential consideration:

• Knowledge of systems and/or storage administration in a scientific environment
• Experience with on-prem and/or cloud-based Object Storage provisioning and administration
• Experience with installation and management of major Linux distributions such as RedHat, CentOS, or Ubuntu, preferably in a clustered or virtual machine environment
• Experience with hardware diagnostics and repair work, test and replacement of power supplies, hard drives, network adapters, memory, CPUs, and other computer components
• Knowledge of authentication configuration (Active Directory, LDAP, PAM, etc.)
• Experience with Big Data provisioning and/or analysis
• Experience in the installation and management of modern Windows OS (Windows 10 and/or Windows Server 2016 or later)

EXPECTED COMPETENCIES

• Monitor system performance and make adjustments to hardware and/or software to mitigate problems
• Create, review, and update Standard Operating Procedures (SOP), Service Level Agreements (SLA), and other necessary documentation
• Update and patch vendor-provided operating systems
• Maintain Documentation and follow best practices
• Follow the weekly/monthly/yearly reporting requirements
• Complete timecards, and trainings in a timely manner without needing prompting