Teleperformance

Overview

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

PURPOSE OF POSITION:  

You’ll work with leadership and specialists to drive Teleperformance’s culture of collaboration, accountability and FUN – making Teleperformance a Great Place to Work ™. You’ll support the strategy and operations of our employee experience, to include onboarding new employees, navigating and solving employee relations, driving data-based decisions to solve complex problems and more. This position requires you to think big – leverage data to do what’s right for our people and fair for our business, while growing a more diverse, promotable and inclusive workforce.

Responsibilities

Responsibilities include but are not limited to: 

• Partnering effectively with operations, Training, QA including Learning & Development, Employee Care, Recruiting, Benefits, and Compensation. 
• Proactively identify opportunities and assess improvements to the employee experience and partner with management to develop and implement innovative and lasting solutions. 
• Build credibility and trust among employees. Resolve employee concerns through compassion, a systematic approach, clear documentation and follow-through. 
• Consult and advise on leave management, unemployment tax reductions, employment verifications, I-9 processing, background checks and more. 
• Provide a polished, red-carpet onboarding experience for leadership employees. 
• Partner with new employees to answer questions, provide HR mentorship and guide new hires as they enter Teleperformance. 
• Manage all employee relation concerns in conjunction with the HRBP, completing critical task without delegation.
• Engage with the safety committee on the Boise site.
• Maintaining confidentiality as you will be partnering with a multitude of HR Teams
• Critical thinking, proactive attitude, strong writing, and communication skills.
• Ability to compile data while using that data to tell a story, demonstrating strong time and work management skills. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Maintains a professional appearance and provides a positive company image to the public.

Qualifications

• Must be able to work onsite in Boise, Idaho
• At least two (2+) years’ experience in a HR Assistant or other HR role including coaching, employee relations, recruiting, compensation, training, leave management and/or HR project or program implementation.
• High School Diploma or GED required, or SHRM-SCP preferred.
• Experience with MS Excel, Word and PowerPoint. 
• Must produce documentation verifying eligibility to work in USA. 
• Must be able to work 9 am to 6 pm MST with flexibility to meet the needs of the business. Boise site is 24/7.
• Must pass mandatory preemployment background checks which may include pre-screening & drug tests.