The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Provide daily performance report for Operation Team
- Maintain performance report's data
- Analyze operation performance data
- Align with Operation Team to support their performance data
- Align with other support team to build the performance metrics
Requirements:
- Diploma degree and above from all majors
- Minimum 1-year experience in a Logistics company as an analyst or relevant position.
- Good analytical/critical thinking skills.
- Data-driven oriented, familiar with Google Sheet and another dashboard.
- Willing to be placed at Sunter, North Jakarta.
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