University of Southern California

The ServiceNow Developer, Senior will be responsible for development, core configuration, maintenance, and technical expertise of a strategic enterprise ServiceNow implementation, including ITSM, ITBM, ITOM, GRC, and other modules as required. The ServiceNow Developer, Senior will own the development tasks of the solution based on integration of ServiceNow with other platforms (e.g., Cerner, B+S). Working closely with enterprise architects, product owners, and business partners, the incumbent will drive technical design and implementation to effectively meet use cases within the ServiceNow platform. Incumbent will be able to adapt to client needs, support the implementation of the ServiceNow roadmap, recommend improvements, and work with the team to build upon the existing ServiceNow foundation. The incumbent will demonstrate a deep understanding of best practice configuration principles within ServiceNow and possess a keen awareness of the balance between configuration/customization and the potential risks to the platform.

Essential Duties:

• Evaluate demand, enhancements, break-fix requests, and provide expertise & solution.
• Bridges the gap between business and technology ensuring the common understanding and alignment of both to include functional and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.).
• Lead ServiceNow technical design.
• Leads testing for SNOW projects, enhancements, sprints, and upgrades.
• Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs.
• Responsible for designing, coding and modifying according to a client's specifications.
• Creates SNOW dashboards and reports leveraging the SNOW Performance Analytics module
• Trains and mentors teams around technologies/systems/processes.
• Collaborates with departmental leaders and leads cross-functional teams and departmental teams to drive optimal results.
• Other duties as assigned.

Required Qualifications:

• Req Bachelor's degree
• If no Bachelor’s degree, nine years relevant business experience is required.
• Req 3-5 years Proven experience in supporting ServiceNow Application Suite covering ITSM, ITOM and ITBM or in a client-facing environment interacting with senior leadership at the department and/or organization level.
• Req Experience with development & configuration of service catalog items, workflows, UI policies, client scripts, notifications, surveys, SLA's, metrics, reports, and dashboards
• Req Strong knowledge of JavaScript, HTML SQL, and databases
• Req Understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
• Req Strong knowledge of project and software development methodologies / techniques
• Req Good organizational and analytical skills with ability to prioritize multiple activities in a rapidly changing environment
• Req Strong written and oral communication skills
• Req Strong interpersonal relationship building skills - able to work with a variety of people and groups in a constructive and collaborative manner.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $95,680.00 - $158,230.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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