Chubb

Senior Data Insights & Business Intelligence Analyst

The Financial Business Solutions, FBS, group is seeking a Senior Data Insights and Business Intelligence Analyst to support the goal of becoming a data -driven organization by aligning analytics with process & business information needs.

The Financial Business Solutions group acts as an internal consulting group with the capability and intelligence to identify and drive high impact strategic business initiatives for the Collections Shared Service Center within North America. This team is responsible for strategic planning, program management, operations transformation, business process reengineering, operations technology solution architecture, business intelligence/operations analytics, and reporting & modeling for Receivables & Collections operations.

The business intelligence/operations analytics, reporting & modeling function includes activities such as data management, data mining, operations analytics, trend analysis/detection, data modelling etc. to assist process teams to make appropriate decisions, adjust servicing strategies, and address business questions. This also includes understanding, leveraging, and linking various other Chubb data sources with receivables data. Our group works closely with stakeholders, decision makers, and process leaders to support operational decisions through innovative solutions.

Key Responsibilities:

• Partner with process users/owners to clearly define operations analytics needs critical-to-successful KPI/metrics
• Extract, collate, and transform data from disparate systems for reporting and analytics
• Work with FBS Data Engineers to resolve any data discrepancies
• Discover and analyze data trends and patterns
• Effectively summarize data insights into key observations.
• Identify key factors that are driving the result, identify risks / business opportunities, and necessary control points
• Present analysis outcome in an easy-to-understand business layout through interactive and actionable dashboards using data visualization tools
• Analyze future operational scaling needs and make recommendations to ensure appropriate support by assisting in building and maintain staffing models
• Facilitate monthly operations review meetings with all process owners. Prepare required materials for these discussions
• Assist process teams/FBS process engineers/business analyts in process assessments, root-cause analysis and solution identification to prevent recurrence
• Oversee delivery of all reports, dashboards, information artifacts, and scheduled production of outbound report schedules.
• Develop, implement, and maintain policies and procedures in relation to all business intelligence artifacts produced
• Promote cultural change of instilling data-driven-decision-making discipline

Competencies:

• Knowledge of analyzing datasets using advanced tools including MS Excel
• Strong diagnostic analytical skills with ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Ability to organize, plan, and implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines
• Solid problem solving, decision making, and analytical skills
• Work successfully in a team environment and independently with the ability to quickly adapt to change
• Solid verbal and written communication and presentation skills
• Ability to meet commitments under pressure
• High ethical conduct

Education and Experience:

• Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, Statistics, Software Engineering, Business, or a related field
• Minimum of 3-5 years of experience with knowledge of SQL, R or Python, Qlik Sense and Alteryx, related reporting platform, etc.
• High level understanding of applied ML algorithms is a plus – decision trees, regression, tree ensembles etc.

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.