The IRC has been operating in Thailand since 1975 and currently provides assistance to displaced persons in Tak, Kanchanaburi, Ratchaburi and Mae Hong Son provinces.
Job Overview/Summary:
As a Senior IT Officer will compete a crucial role in ensuring the smooth operation of IRC IT systems, including systems installation, maintained Information Systems Security network, upkeep support technical consultations to end-user & training, and provision of day-to-day IT support to staff. This position requires a strong technical skillset, excellent problem-solving abilities, great communication skills and the ability to travel within the country.
This position will be based in Bangkok, Thailand, and reports to the Senior IT Manager.
Primary Duties & Major Responsibilities:
User Support & System Administrator
- Provide high-level technical support to IRC Thailand staff with day-to-day problems they may encounter while using the IT systems.
- Serves as a technical expert in the area of system administration and IT infrastructure including internet access, firewall/router, network devices, printers, backup systems and other IT-related support tasks.
- Monitors IT infrastructure and applications for service interruptions, security incidents, escalates and notifies IT Helpdesk team as needed to resolve issues.
- Work closely with IT HQ and local colleagues such as, Endpoint, Network Engineer, and Infrastructure teams to resolve problems and implement solutions.
Laptop Computer Management
- Perform setup new computers with the IRC approved software image and ensure that all IRC specific applications are installed and correctly configured.
- Perform repairs and replacements of software and hardware peripherals.
- Maintain up to date inventory of IRC laptops in ServiceNow.
Security Compliance
- Monitor data security compliance and ensure IT procedures are followed.
- Ensuring internal compliance (including IT, vulnerability scans and, etc.) are executed in a timely manner.
IT Management and Maintenance
- Maintain accurate documentation for system installations, configurations, upgrades, and disaster recovery activities.
- Perform failure analysis and determine corrective action plans.
- Collaborate with program teams to understand their IT requirements and implement solutions that fit into the mission of the program and IRC.
- Cooperation with support vendor might be required when solving technical issues or implementing.
- Advise on procurement, upkeep of IT products, and oversee hardware and software license renewals.
Other job-related duties as assigned.
Key Working Relationships:
Position Reports to: Senior IT Manager
Position directly supervises: No
Indirect Reporting: No
Other Internal and/or external contacts:
Internal: Liaise with Thailand IT & RSC Asia IT, IT HQ (Endpoint, and Network Engineer) and Supply Chains teams.
External: Work with External Vendors.
Job Requirements:
Education: Bachelor’s degree in computer science, computer engineering, information technology or other related field (or equivalent experience).
Work Experience:
- At least 4 years’ experience in computer systems administration, network operations, information systems security, or information technology management, is required.
- At least 4 years’ experience working with cloud computing virtualization platforms, Microsoft Cloud computing, Microsoft Windows based servers, Active Directory, File and Print server, and CCTV is required.
- Demonstrated experience with enterprise imaging and updating tools.
Knowledge:
- Solid understanding of TCP/ IP, LAN/WAN networks, Firewall, WiFi, Windows 10/11 Professional, O365, MS-Teams, and Multi-Factor Authentication (MFA) technology.
- Demonstrated experience in Windows 2016/20019 servers, Azure Cloud, VPN, VMWare, Cisco products, Veeam Backup software and Cloud-Telepresence System.
- Knowledge of system security techniques.
- A sound knowledge of standard business work processes, management principles and fault-finding techniques.
Skills and Competencies
- Good communication and interpersonal skills are essential.
- Excellent time management skills.
- A team player who can also work independently.
- Strong multi-tasking capabilities with the ability to work well in a dynamic environment.
- A passion for improving processes and strong commitment to users’ satisfaction.
Language Skills: Proficient in English written and verbal communications skills are required.
Certificates or Licenses: At least one IT certification, ITSM, MCDST, MCTS, MCP, MCSE or other certifications (such as ITIL V4, A+, Network+, Security+, CCNA, or Azure Administrator Associate) highly preferred.
Working Environment: Required travel within country.
Application Deadline: 24 January 2024
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