InterContinental Hotels Group

About Us

A little curiosity fuels our soul for adventure and experiences. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.

So, just like our hotels, no two colleagues are the same. So, we’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighbourhood story to life? At Hotel Indigo® hotels, we’re excited to meet spirited characters who can delight the most curious guests. 

Situated at 2,000m above sea level on the edge of the canyon in Jabal Akhdar, you will find a lifestyle property with 172 keys including penthouse suites and cliff side pool villas, the best spa in Oman spread over 2,200sq, plus great food and beverage concepts. We are a destination.

Are you ready to join our pre-opening team to lay the foundations for us to disrupt and build a culture that changes the stay experience complimented by views that will leave everyone in awe! 

Your day to day:

People 

• Provide exceptional customer service to guests by understanding their needs and concerns, and addressing them professionally.
• Maintain a professional and friendly demeanor at all times while interacting with guests and colleagues.
• Build relationships with guests and provide personalized treatments based on their individual requirements.

Financial 

• Maintain accurate records of treatments provided, scheduling appointments, and processing payment transactions.
• Ensure that treatment rooms are stocked and properly maintained, and report any maintenance requirements in a timely manner.
• Promote spa services to guests, contributing to sales goals and revenue targets.

Guest Experience

• Provide expert guidance to guests on spa treatments and overall wellness.
• Create an inviting and relaxing atmosphere for guests, anticipating their needs and exceeding expectations.
• Consistently deliver exceptional service, ensuring that guests have a memorable and fulfilling experience.

Responsible Business

• Adhere to all ethical and sustainable business practices, promoting eco-friendly initiatives, and responsible retailing.
• Contribute to the overall success of the spa by maintaining cleanliness and safety standards, and actively participating in team meetings and training sessions.
• Continuously expand knowledge of new products, services, and industry developments, and apply this knowledge to enhance guest experiences.
• Ensure all security incidents, accidents, and near misses are always reported and brought to the attention of the Manager.

What do we need from you?

• Recognized training in massage, facial and body therapy, or other related wellness modalities.
• Exceptional communication skills with the ability to build rapport and lasting relationships with guests.
• Membership in a recognized professional association, and adherence to industry standards and ethics.
• Awareness of responsible business practices, sustainability, and eco-friendly initiatives.
• 4+ years total experience in a related field in a luxury hotel or a well-established spa brand.
• Skill in yoga therapy is additional.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in its way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. 
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area. 

Making travel inspiring. It’s what we do. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.