Berklee

Job Description:

The Advising Assistant is often the first point of contact for prospective and registered Summer Program students and families. Berklee Summer Programs, a subdivision of POPP, offers 25+ short-term, in-person programs in the areas of music, theater, and dance and regularly welcomes 2,500+ students to campus each year, in addition to enrolling students into online courses. Under the direct supervision of the Senior Summer Programs Enrollment Manager, the person in this position will provide high-level customer service via email and phone by advising in areas such as program selection, registration, and pre-program preparation, in addition to assisting and troubleshooting on-site at the department reception area, program check-ins, and other events as needed. Program registrations open in the fall; however, the office reaches peak volume in the spring and summer and is especially busy during this period. The Advising Assistant role is anticipated to begin as soon as possible and run through mid-August 2024.

Responsibilities Include:

• Managing inquiries from prospective students through email, telephone, live chat, and occasional face-to-face meetings
• Advising prospective students on suitable programs in accordance with their qualifications and objectives
• Understanding and communicating Berklee Online/Summer Programs policies so that they are easily understandable to students
• Making prompt and effective contacts to assure that enrollment and service level goals are met
• Transferring other Berklee division prospects and students to appropriate advising teams in a professional and seamless manner
• Maintaining outreach correspondence with the existing Summer Programs student body
• Developing a thorough understanding of both external-facing and backend department technologies, including Salesforce CRM
• Identifying and communicating to department leadership recurring trends in customer concerns and other opportunities for improvement, including web/communications edits and suggestions
• Supporting on-the-ground programming as needed, including staffing program check-in events and certificate distribution, which means working on some evenings, early mornings, and weekends may be required on select dates in June, July, and August 

Required Qualifications:

• Must be comfortable speaking on the phone
• Strong written and oral communication skills with ability to clearly and concisely explain programming, policies, and procedures in person, by phone, and by email
• Customer service-oriented attitude 
• Ability to maintain professional composure and represent the department in a friendly, helpful manner
• Strong organizational, administrative, and analytical skills that require meticulous attention to detail
• Excellent time management skills and ability to multitask in a fast-paced setting with frequent interruptions
• Must be comfortable using standard office hardware and software, e.g., Apple OSX, Google Suite (Google Docs, Sheets, Drive, etc.), Word, and Excel

Preferred Qualifications:

• Familiarity with music or other performing arts
• Knowledge of a language other than English

Both a résumé and cover letter are required to apply. Applications missing any of these materials will not be considered.

About Berklee’s Pre-College, Online, and Professional Programs Division

Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K-12 offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

• Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Temporary (Fixed Term)