Maple

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

In support of a high-growth mandate, we’re hiring for the position of Director, Data and Analytics. As a key leader within the company, you will steer the team that delivers timely and reliable information, insights, and support, empowering Maple employees and partners to make informed decisions.

In this dynamic role, you will collaborate closely with business stakeholders, shaping and executing our data strategy while cultivating a high-performing team. You’ll be responsible for identifying strategic growth opportunities and operational efficiencies through innovative data and analytics practices. Embracing a role as a champion of data-informed decision-making, you'll promote self-service analytics within the organization.

Your impact will extend to crafting impactful data models, analyses, experiments, dashboards, and reports. With data integrity top of mind, you will implement methods to prevent quality issues and enhance our data platform for seamless, reliable processes, all while ensuring strict adherence to data privacy and security controls.

Critical to success in this role will be your business acumen and deep technical proficiency, enabling you to guide strategic decision-making and navigate complex datasets for impactful analysis. Additionally, your ability to hire and retain top talent will be key in establishing a collaborative and high-performing Data and Analytics team. Your adept communication and collaboration skills will guarantee seamless alignment with stakeholders, while your mastery of change management will propel the execution of our data strategy. Upholding the principles of data governance and compliance, you will fortify the integrity and security of our data, contributing significantly to effective data stewardship within the organization.

12 – 18 MONTH DELIVERABLES

To realize the company’s growth mandate, within the first 120 days, your focus will be on building the team in alignment with the organization’s needs and goals. You'll assume leadership of the Data & Analytics function, fostering a collaborative and high-performance culture.

The next 12 to 18 months will involve executing the refined data strategy in collaboration and establishing quarterly plans aligned with company and department objectives. Key priorities will be leading impactful data delivery, ensuring operational excellence, and enhancing marketing and product analytics capabilities. Additionally, you'll explore innovative tools and technologies, uphold data privacy and security controls, and lay the foundation for sustained growth and innovation in our data and analytics capabilities.

CANDIDATE PROFILE

• The ideal candidate brings over 8+ years of hands-on experience in data analysis, data science, or data engineering.
• Possessing strong leadership capabilities, the ideal candidate has a track record of successfully managing a data team, showcasing the ability to foster a collaborative and high-performing team environment.
• Championing collaboration, the candidate is an effective communicator who has worked with cross-functional teams to understand business challenges and deliver impactful insights. 
• The candidate has a track record of transforming raw data into meaningful insights. They can confidentially manipulate and analyze data using SQL and Python (preferred) or R. They have practical knowledge of dbt and analytics engineering techniques.
• Versatile in leveraging business intelligence tools, the ideal candidate has experience with Looker (preferred) or Tableau. They showcase a holistic understanding of advanced analytical techniques and have experience in product analytics, experimentation, applied statistics, and machine learning.
• Familiar with cloud-based data warehouse services, the candidate preferably has experience with Amazon Redshift, BigQuery, or Snowflake. Well-versed in data integration tools like Stitch, Fivetran, and RudderStack, the ideal candidate automates data processes. With a comprehensive understanding of data management principles, they contribute to effective data stewardship.
• As an asset, the candidate may have an advanced degree in a technical or scientific field and demonstrate a commitment to continuous learning. While not mandatory, SaaS business experience would provide valuable insights into industry-specific challenges.
• Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position and for Maple. We value equity, diversity, and inclusion and are committed to providing all applicants with fair and equal opportunities. We also want to provide an accessible interview process, so if there are any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

• Technical Proficiency
• Hire and Retain Top Talent
• Communication & Collaboration
• Change Management
• Project Management
• Data Governance & Compliance
• CULTURE AND ORGANIZATIONAL FIT 
• The Maple team is: 
• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community. 
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization. 
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life. 
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals. 
• WORKING AT MAPLE
• We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.
• In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:
• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counselling, health service navigation, life insurance, critical illness and disability insurance, and more. 
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness. 
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations. 
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs. 
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility. 
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities. 
• OTHER
• Job type: Full-time
• Hiring manager: VP, Business Technology
• Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
• Start date: Feb 2024
• Vacation: 4 Weeks
• Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.