London Stock Exchange Group

Lead Engineer, Application Reliability Engineer - Corporate Technology 

Company Profile 

LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade. 

Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. 

Working in partnership with Tata Consultancy Services (TCS), we are excited to expand our tech centres of excellence in India, by building a new global centre, right here in the heart of Hyderabad. 

Role Profile 

• In this role, you'll be joining our Corporate Technology within Application Reliability Engineering (ARE), Corporate Technology (CT) as a Lead Engineer, Application Reliability Engineer. This team serves as a liaison Corporate Technology and LSEG central engineering, operations and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible. 

ARE do this by: 

• Ensuring all central requirements and changes are supported via aligned ARE squads. Using our ARE squads, the team will either directly implement the technical change required or lead CT coordinated efforts where there are multiple capability dependencies. 
• Ensuring correct tooling standards are being followed as well as automation of operational tasks. 
• Supporting CT Compliance, Security Controls and Risk Management. 
• Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs) 
• Continuously review operating metrics and data to find opportunities to improve. 

Tech Profile/Essential Skills 

• SAP CPQ CPQ Administrator / Developer 
• AWS experience preferred 
• DevOps – Terraform, CI/CD Pipeline / API 
• Knowledge in scripting language Python 

Preferred Skills and Experience 

• 8+ of experience working with a major CPQ technology vendor solution preferably SAP Callidus CPQ or SAP Hybris CPQ; or other relevant platforms such as Salesforce CPQ , Oracle CPQ and Apptus CPQ with strong proble solving skills on these platforms 
• Proven experience in handling CPQ and lead-to-cash solutions 
• Good understanding of Quote-To-Order and Lead-To-Cash processes 
• Good understanding of product structures (made to stock, made to order), configurations, product pricing and quote management 
• Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls. 
• Minimum knowledge and understanding of financial markets are desirable. 
• Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities under minimum supervision. 
• Highly motivated, self-directed individual with a positive & pro-active attitude to work. 
• Customer and service focused, with determination to meet their needs and expectations. 
• Be driven and committed to the goals and objectives of the team and organization. 
• Ability to provide Production support: 08-17 GMT and on-call outside the coverage hours 
• Point of escalation in event of a major incident 

Education and Professional Skills 

• Professional qualification or equivalent. 
• BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable) 
• Solid English reading/writing capability required. 
• Strong communication & articulation skills. 
• Curious about modern technologies and tools, creative thinking and initiative taking. 
• Relevant DevOps certifications will be beneficial. 
• Agile related certifications preferable 
• Deep technical understanding of development and systems / platform engineering 
• Customer centricity 
• Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans. 
• Strong collaborator and relationship management 

Detailed Responsibilities 

• Lead ARE Team and coordinate the efforts with Capability Squads, chapters. 
• Must interact with global teams in time zones spanning UK, US, APAC areas. 
• Engage in and improve the whole lifecycle of services—from inception and design, through to deployment, operation, and refinement. 
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. 
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. 
• Build a CI/CD pipeline and maintain the pipeline for Software Delivery. 
• Collaborate with Security and Infrastructure teams to ensure the patching are up to date. 
• Co-ordinate and work with DevOps Capability team to perform the Disaster recovery for the applications. 
• Participate in Project related activities to meet operational needs. 
• To ensure knowledge Articles of all supported systems is continually updated. 
• To provide a high level of customer service, whilst performing under pressure. 
• To follow and adhere to established Incident, Change and Problem Management procedures. 
• Leads IT process improvement efforts and participates in team development activities. 
• Manages stakeholder relationships, expectations, and facilitates open communication channels.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.