We are seeking a motivated and proactive Systems & IT Support Analyst to join our team. You will be responsible for providing IT technical support to 100+ users nationally through telephone, email, and face-to-face in a fast-paced environment, working within a collaborative Service Desk Team to provide proactive rather than reactive outcomes for our team to consistently provide a high standard of IT support to ensure all helpdesk requests are responded to within agreed timeframes.
You will also have the opportunity to work with cutting edge and innovative tools in a rapidly changing proptech business.
Responsibilities -
- Deploy new systems and contribute to IT projects as required
- Audit our systems and identify gaps, recommend and implement solutions
- Provide day to day IT and systems support & solutions for a team of 50 people using Helpdesk tools
- Set up and manage IT software and user accounts for new starters, including remote setup for team members in AU, IN, PH, Fiji
- Maintain a telephony system (RingCentral), a rostering platform (Acuity)
- Manage day-to-day operation and maintenance of Sales, Marketing, Systems, IT tools within Zoho One Business Suite.
- Manage IT assets, including asset registers, storage and repairs
- Work with open APIs to create integrations for 3rd party tools and St Trinity tech stack
- Support ongoing technical training programs for St Trinity staff
- Ensure appropriate documentation is created and maintained regarding services and systems
Requirements
- Completion or near completion of Diploma/Degree in Computer/IT Discipline
- IT support experience
- Telephony system experience
- Strong technical knowledge in Microsoft Windows 11 OS, Microsoft Office Suite, Google Workspace
- Working knowledge in Office 365 Tools such as Sharepoint Online, MS Teams, Planner, OneDrive for Business
- Strong diagnostic skills and an analytical approach
- Strong communication skills, with ability to liaise with stakeholders at all levels
Knowledge/Exposure in CRMs preferably Zoho
Desirables
- Working knowledge in SQL
- Knowledge in data visualization with Analytics tools such as Power BI, Tableau
- Working knowledge of basic web page development tools such as Unbounce, Wordpress
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