India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
Shift Timings: Regular
About General Mills
We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition we’ve received showcase our commitment to be a force for good:
- World’s Most Admired Companies, Fortune 2022
- America’s Most Responsible Companies, Newsweek 2022
- 100 Best Corporate Citizens, 3BL 2021
- Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022
- 100 Best Companies, Seramount 2021
- Diversity Best Practices Leading Inclusion Index, Seramount 2021
- Best Companies for Dads, Seramount 2021
- Best Companies for Multicultural Women, Seramount 2021
- Top 10 Companies for Executive Women, Seramount 2021
- Military Friendly Employer Bronze, VIQTORY 2021
- Best Place to Work, Canada, Greater Toronto, 2021
- Top 50 – India’s Best Workplaces for Women, 2021
- Top Workplaces in Brazil, 2021
- Asia’s Best Workplaces, 2021
Hungry for What’s Next
We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, ‘crazy’ ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. We’ve learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding— that only happens when you surround yourself with those who are hungry for what’s next.
For more details check out www.generalmills.com
General Mills India Centre
General Mills India Center (GIC) operates out of Mumbai and supports the global operations of General Mills. The center was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development.
Digital and Technology team
Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can leveraged to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents.
Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in “Work with Heart”. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you.
Job Overview
Role: Lead Technical Engineer – Salesforce Platform
Location: Mumbai
The Digital and Technology (D&T) team of General Mills India Centre is looking for someone with a curious mind, boundless optimism, demonstrated understanding of how to create & execute successful technical solutions, and a desire to enable growth for General Mills through our Salesforce CRM Platform.
We are seeking a Lead Technical Engineer as an individual contributor. This role will drive hands on technical leadership, help establish a scalable, secure & efficient platform foundation, and deliver on key initiatives as part of our Salesforce Platform team. This role will support technical thought leadership & engineering for the Salesforce Core CRM platform (i.e. Sales Cloud, Service Cloud, Consumer Goods Cloud, Salesforce Platform). This role will support implementing Salesforce Core CRM platform architecture for General Mills by understanding business needs, assessing the current Salesforce state, and partnering with the Core CRM Principal Technical Architect for target state Salesforce solution designs that meet needs while driving clarity, enabling enterprise agility, and mitigating risk. This role is to provide hands on Salesforce Core CRM engineering execution to support the central Salesforce Platform team initiatives, while also providing partnerships to product & project teams. This role requires the ability to manage multiple initiatives and lead successful solution & project execution in partnership with various internal and external partners.
Role Responsibilities
60% Central Salesforce Platform Team Technical Leadership & Execution
- Support implementation of Salesforce Core CRM product architecture strategy
- Understand & influence Salesforce Core CRM product strategies, roadmap, architecture, and best practices
- Execute Core CRM org assessment for platform opportunity identification
- Support documentation & refresh of standard best practices, principles and standards for Salesforce Core CRM products
- Support Salesforce Core CRM pilot opportunities
- Collaborate with teams identify & utilize meaningful new features of Core CRM platform
- Partner with Core Technical Architect to support Core CRM technical architecture needs for central Salesforce platform team
- Execute Technical Engineering (i.e. configuration & customization – Apex, Lightning Web Components, Flow, Aura Components Visualforce, etc.) needs in support of delivery & documentation of central Salesforce Core CRM modernization, optimization, & simplification initiatives
- Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, documentation, & support needs for central Salesforce CRM practice Core Cloud modernization, optimization, & simplification initiatives
- Partner to establish holistic Salesforce CRM platform scorecard (operational metrics & tracking)
- Active participant in team agile ceremonies to assist in planning for new features & execution of backlog & project needs
- Participate the establishment & execution of central practice operations & ways of working
- Continue to build on communication/soft skills
- Learning and enhancing new skills
- Assist with project planning and risk management as needed
30% Project & Product Team Partnership & Delivery
- Execute Technical Engineering (i.e. configuration & customization – Apex, Lightning Web Components, Flow, Aura Components Visualforce, etc.) needs in support of delivery & documentation of project & project team initiatives
- Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, documentation, & support needs for project & project team initiatives
- Understand & challenge new opportunities/business use cases, strategies, and ROI for where Salesforce Core CRM might be used, and steward holistic CRM org principles in these opportunities
- Lead Salesforce Core CRM technology evaluation, selection and recommendations, in partnership with Core CRM Principal Technical Architect, for assigned function/segment
- Partner with Core CRM Principal Technical Architect to support in-platform solutioning, architecture, integration, and design to ensure solutions meet business requirements
- Partner with Core CRM Principal Technical Architect to support the creation & maintenance of end-to-end Salesforce ecosystem architecture for assigned function/segment
- Partner with Core CRM Principal Technical Architect to support the creation & maintenance of Salesforce Core CRM technical blueprint artifacts inclusive of: data flow, future state, current state, system diagram, etc. for assigned function/segment
- Execute defined interfaces and patterns for integration with Salesforce Core CRM platform
- Ensure Salesforce Core CRM solution compliance with non-functional requirements & standards (Security, Platform, Integration, Data, Operations, etc.) for assigned function/segment
- Active participant in product team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs
- Provide effective project/task estimation
- Share feedback, ideas & opportunities with project & product team managers for continued improvement
- Collaborate with relevant technical leaders or stakeholders on various capability & capacity planning to support future business requirements
- Collaborate with product team to identify & utilize meaningful new features of Core CRM platform
- Support Salesforce Core CRM pilot opportunities
- Collaborate with different enterprise teams as a part of the product team (Application Developers, Analysts, Solution Managers, Project Managers, Data Engineers, Cloud and Infra Engineering, etc.)
- Challenge ideas and opinions to avoid pitfalls and inefficient solutions
- Identify gaps in processes, opportunities for improvements and automation
- Consult, advise and provide subject matter expertise as required
10% Mentorship & Technical Guidance
- Technical SME Salesforce Core CRM configuration, customization, and integrations for assigned function/segment
- Partner with Salesforce CRM peers & community to knowledge share and problem solve
- Partner to identify & coordinate CRM central platform team and broader internal CRM training opportunities
- Engage, influence, and evangelize standard Salesforce Core CRM technical practices with development, operational and product groups
- Lead in different initiatives (Knowledge sharing, Reading Groups, Salesforce CRM Community, etc.)
Must - have skills and experience
- 10+ years of experience on complex IT projects. 5+ years executing Salesforce Core Cloud configuration (i.e. process builders/flow, permission sets, profiles, declarative functionality, etc.) and customization (i.e. Apex (classes and triggers), Lightning Web Components, Aura Components, Flow, Visualforce, etc.)
- Prior successful experience executing Salesforce API & custom integrations with Salesforce Core CRM products & other solutions (Cloud platforms, 3rd party app exchange products, etc.)
- Deep technical knowledge on Salesforce Core CRM products (Sales Cloud, Service Cloud, Consumer Goods Cloud, Platform)
- Knowledgeable in all aspects of designing, developing, managing Salesforce orgs with Core CRM products & Salesforce app exchange products, and integration between Salesforce products, App exchange products and other platforms
- Proven ability to work with cross functional and global teams
- Proven ability to quickly learn
- Ability to research, plan, organize, and implement new processes or technology
- Self-starter & effective time management skills with the ability to prioritize across multiple deliverables & strategic initiatives with minimal oversight
- Effective analytical and problem-solving skills
- Excellent communication & influencing skills – ability to communicate with the team and various stakeholders (oral & written)
- Experience with agile techniques and methods
- Familiar with designing & diagramming tools (LucidChart, Visio, etc.)
Good to have skills
- Salesforce certifications (Admin, Architect, Consultant, Developer)
- Prior successful experience as a Salesforce Admin or Analyst
- Experience with consuming and interacting with MuleSoft integrations
- Experience with Experience Cloud
- Experience with DevOps, CI/CD and Cyber Security
- Knowledge of cloud platforms and solutions, such as Google Cloud Platform
- Database experience, including knowledge of SQL, and relational database concepts and models
- Experience with dimensional modeling, ETL, and structured and unstructured data
- Technologies – Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau
- Understanding of CPG industry
- Experience with indirect selling through a 3rd party distributor (B2B)
- Experience with retail data like Nielsen or other Point of Sale data from retailer
- Experience with modern Software Engineering principles
Skill proficiency expectations
Expert level
Intermediate Level
Basic Level
- Salesforce configuration (process builders/flow, permission sets, profiles, declarative functionality) & customization (Apex, Lightning Web Components, Flow, Visualforce, Aura Components, etc.)
- Strong communication skills
- Effective abilities to solution (problem statements, options/alternatives, pros/cons)
- Working in global teams
- Agile techniques, methods & experience
- Identify gaps in processes, opportunities for improvements and automation
- Experience with DevOps, CI/CD, & Cyber Security
- Knowledge of Google Cloud Platform
- Knowledge of MuleSoft
COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
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