ASM Global

BE A PART OF THE EXCITEMENT!

Concerts with major artists, professional hockey, tradeshows, auto shows, comedy acts, the symphony, and MORE! ASM Global, the world’s leader in venue and event management, is looking for Banquet Servers to join our team and support a variety of functions at The Oncenter Convention Center, Arena, and Theaters.

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FLSA Status: Part-Time/Exempt

Available Shifts: Varies; must be available nights, weekends, some holidays

Union Code: Union; Local 150, AFL-CIO

Union Dues: Yes

Pay Rate: Up to $25/hour

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THE ROLE

As a Banquet Server at The Oncenter, you will prepare for, serve, maintain, and clear various functions including, but not limited to, buffets, receptions, plated meals, and refreshment breaks while following directives to ensure all expectations of the function are met to the client and guest satisfaction. 

WHAT TO EXPECT

• Provide total guest satisfaction through skilled and capable service in accordance with New York State laws and regulations as well as Company policies, practices, and procedures.
• Assist in setting up designated rooms.
• Demonstrate full knowledge of menus, key ingredients, and preparation methods.
• Greet all guests with enthusiasm and friendliness.
• Serve and clear assigned station while acting as a team member to assist other servers.
• Answer guest questions about food, beverages, and facilities accurately and in a friendly manner
• Complete side-work during non-busy hours.
• Maintain a safe, clean, organized, and stocked work area following sanitation standards.
• Maintain a professional appearance, and professional relationship with coworkers at all times.

EDUCATION & EXPERIENCE

• High School Diploma or GED.
• 1-2 years’ of serving experience.

SKILLS YOU’LL NEED

• Excellent verbal, written, and interpersonal communication skills.
• Exceptional hospitality and customer service skills, service standards, guest relations, and etiquette.
• Ability to make professional, independent, and good judgment decisions within proper policy and procedures.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• ServeSafe & TIPS certification a plus.

PHYSICAL ABILITIES

• Must be able to walk/stand or long periods of time.
• Ability to work in a noisy, fast-paced environment.
• Must have the physical ability to maneuver around the venue, at times walking and/or standing for 8-10 hours or greater, climbing stairs, lifting and carrying 50 lbs+, and frequent bending, reaching, kneeling, and squatting.

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NOTE: This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

RECRUITER INFORMATION:

Michelle DePietro

HR Manager

employment@asmsyracuse.com

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062.