Amazon

DESCRIPTION

With the growing cross border business and team expansion, we are seeking for an Operation Manager to manage the global cross border operation node originated at China and other regions, which is one of the key initiatives in the whole global supply chain network. This role is under Global Mile organization. We are looking for the talent with experiences and knowledge in cross border logistic industry, proven ability to manage and drive our warehouse service partner to achieve or exceed the goal and the expectations, sufficient analytical / exceptional communication and outstanding project management skills, and good lean mindset to drive process improvement. This individual shall have a CAN-DO attitude and an ability to solve problems independently with ambiguities, obstacles and time bounded. Safety, Quality, Customer Experience and productivity/efficiency will be the areas that individuals always need to focus on.

As an Operation Manager, you will be responsible for managing operations at origin (China and other regions) including:

• 1. Manage the day to day production with local warehouse service providers and other Amazon stakeholders, fix the issues quickly and effectively.
• 2. Manage the warehouse service provider (3PL) performance, define, build up and keep fine-tuning management mechanism to track and deep dive on any exceptions, take solid actions and standardize the process to make sure sustainable results can be delivered.
• 3. Review the capacity plan with warehouse service provider base on the forecast and actual situation, collaborate with business team and ocean transportation team to calibrate inbound and outbound planning, and push business team and ocean transportation team to achieve the right balance: customer / vendor experience vs warehouse footprint capacity vs ocean transportation capacity vs drayage and receiving capacity at the destination.
• 4. Design and set up realistic and stretching goal and KPI metrics, keep tracking and drive efficient actions.
• 5. Drive continuously improvement as process expert to help to improve overall supply chain efficiency.
• 6. Lead / coordinate programs / initiatives proactively with cross function team, and finally to support the customer experience improvements.

We are open to hiring candidates to work out of one of the following locations:

Shanghai, 31, CHN

BASIC QUALIFICATIONS

1. Bachelor’s Degree or above is needed.

2. Conversant with English.

3. Experienced and skillful communication across all levels and functions, E.g. senior management team, peers, suppliers, vendors and clients.

4. Basic/Working knowledge of Six Sigma tools and Lean concepts preferred.

5. Excellent problem-solving, task prioritization, follow-up, and quick learning skills.

6. Strong Analytical skills, effectively information analyze and interpret capability, efficient problem solving capability, including reviewing alternatives to determine advantages and associated risks.

7. Proficient skills on EXCEL, familiar with formulas and pivot tables.

PREFERRED QUALIFICATIONS

1. Working experience with vendor (3PL) management.

2. Experience with Freight Forwarding and Cross-Border (Export) business is a plus.

3. Familiar with SQL and able to query required data through SQL command.