Itron

About Itron

Be a part of shaping our future. In the midst of rapidly growing populations, rising development around the world, and increasing demand, the way we are managing energy and water resources will shape the future of our planet. Itron’s decades of experience is helping to ensure success in creating a more resourceful world.

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world

Itron is looking for an experienced Senior Account Manager to be based in Malaysia to manage Itron’s customers, grow the market and work with your colleague across Malaysia and the Pacific.

Please read the below information that outlines the position, deliverables and experience required to be successful in this role.

Location : Malaysia

Position: Full Time

Position Summary:

Strategic selling position that provides account-level leadership, aligns Itron capabilities and offerings with the customers strategic initiatives and focused on driving revenue and ensuring customer satisfaction (CSAT) with assigned customers.

Primary Deliverables:

• Develop and close new and Incremental business across assigned accounts
• Responsible for revenue and bookings quota across our product business units – Devices, Networks & Outcomes (D, N, & O)
• Primary focus is driving product revenue in the 12 Month rolling forecast 
• Understand market, customer drivers, competition, and regulatory environment
• Partner with customer enablement team to ensure we deliver to our commitments 
• Drive new product sales and expansion to secure the base of the pyramid. 
• Grow frame agreements across assigned accounts
• Maintain regular interaction across the enterprise for all product offerings 
• Work closely with Enterprise Client Director and AVP on strategic long sales cycle initiatives
• Responsible for keeping revenue plan up to date and accurate
• Maintain Devices specifications as necessary
• Provide internal early awareness and support trouble shooting for product, system and project issues
• Work in conjunction with product business unit sales enablement teams

Responsibilities/ Tasks to Perform:

• Increase Predictability, Profitability and Growth. 
• Leverage Itron to develop a complete relationship within clients across all BU’s solutions and outcomes 
• Ensure we deliver sold value to customer through the implementation and ongoing operations of our solutions and outcomes

Criteria for Success:

• Revenue. 
• margin growth. 
• CSAT, forecasting accuracy.
• customer/partner success. 
• conversion rate
• Decisions or processes they own
• Demand plan and forecast for assigned accounts. 
• Work with team on customer escalation points. 
• Drive sales operational efficiency 

Key coordination points/orgs:

• Customer interface and relationship. 
• D, N, O product marketing/mgmt
• Customer enablement org, finance, legal, business development, business operations 

Required Skills and or Experiences:

• Proven track record of meeting and beating the revenue and business objectives
• Success selling a diverse set of product offerings across the customer enterprise
• Proven success in a matrixed organization where product and content comes’ from multiple sources 
• Experience at selling at the device and application level 
• Experience supporting complex commercial deals with legal and finance
• Interpreting financial and market information to make decisions

Key Stakeholders 

• Product Business Units (D, N & O)
• Supply Chain
• R&D – be able to take challenges to these groups in order to work on issues
• Business lines for forecast and budgets
• Balance product availability with demand
• Team with biz dev to leverage relationships in their regions
• Work with business ops, product marketing and finance on planning and creating deal winning strategies

Important Personal/Professional Attributes:

• Comfortable working across the customer enterprise
• Comfortable developing relationships at multiple levels
• Ability to develop an account capable of delivering products and solutions across D, N, O
• Must be highly collaborative, and driven to deliver business results

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.