ByteDance

Responsibilities

About the Company

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Responsiblities

• Provide reactive/proactive Designated Technical Support to top tier customers during pre-sales stage
• Provide configuration review, troubleshooting and best practices to named customers during pre-sales stage and post-sales stage
• Collaborate closely with internal stakeholders such as engineering, QA, marketing, and sales teams for new product requirements development
• Perform in-depth ZTNA, SASE and IDaaS market trends and landscape research, and support the formulation of product value propositions and strategy in Asia Pacific, European and US regions
• Travel will be required to customer sites in conjunction with working with Technical Account Managers for named accounts

Qualifications

• At least 3 years of experience in handling client-facing engagements
• Strong understanding of ZTNA, SASE and IDaaS markets and products, preferably with AWS, Azure AD setup, network protocols as well as SASE/SSE products
• Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms to internal and external stakeholders

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.