ManTech

Secure our Nation, Ignite your Future

Summary:

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented Field Support Lead III to join our team in the Lancaster, CA. 

Description: 

• The Field Support Lead III directs interactions to solve customer issues and conducts various forms of field support to meet mission requirements. They lead the Field Maintenance Support (FMS) of IT infrastructure and software, including planning, supervising, and approving workmanship of site surveys, installations, removals, technical and operations support, system failure investigations, and system design and performance evaluations. They coordinate and monitor the logistics and distribution of equipment to ensure timely delivery and proper chain of custody. They work directly with Government personnel and other contractors, have extensive knowledge of computer software and hardware, and possess excellent people and mechanical skills. They provide a master level of IT technical support and service work. The Field Support Lead III troubleshoots and provides support to customers and onsite crews. They supervise Field Support staff installation, modification, cleaning, and repair of computer hardware and software. They supervise and perform site inspections to determine compliance with plans and specifications, maintain accurate service logs, submit change requests, and track progress in ServiceNow. They coordinate, track, and approve the training for other Field Technicians. In addition, they lead quality assurance, process improvements, and compliance with workmanship standards of subordinate Field Technicians. This position may require 30% to 50% domestic and international Travel. The Field Support Lead III is a senior role overseeing all aspects of support of fielded IT infrastructure, hardware, and software. The Field Support Lead III supervises, and mentors subordinate project and Team ManTech staff.

Basic Qualifications:

• Bachelor’s degree with nine (9) years of experience. (Can be substituted for a HS diploma with 13 years of experience or an Associate’s degree with 11 years of experience.)
• 5 years of experience as a Field Engineer or similar role.
• 3 or more years leading Field Service Teams.
• Able to meet OCONUS deployment requirements.

Preferred Qualifications:

• Master's degree or higher in computer engineering, computer science, or related discipline.

Clearance Requirements:

• The ability to obtain and maintain a Secret Clearance is required prior to starting this position.
• Must be a US Citizen.

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

The projected compensation range for this position is $100,800-$167,700. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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