TTEC

Vice President, Operations – Telecom (US Remote)

TTEC is seeking an Operations Leader to join our leadership team supporting a multi-client book of business in our telecom business vertical. You are a high energy leader who can motivate and coach those around you. If this sounds like you, and you’re looking for a rewarding career, then TTEC’s Operations team might be the place for you!

What you’ll be doing: 

The VP, Operations is responsible for the overall strategy of their Operations team. This means that you are responsible for fulfilling the high expectations we set for our client relationships. We meet our promises and find new ways to consistently perform. In this role, you will partner and develop relationships directly with clients and executive leadership ensuring program success while uncovering prospective expansion options. This role reports a Sr. Vice President, Operations. 

Responsibilities:

• Develop and maintain strong, positive client relationships with clients by building a bridge to the client and evaluating the opportunities for growth.
• Prepare business plans for new markets and expansion of existing markets. Overall development of business operations, broadening the company’s business around the globe.
• Establish and execute upon operating procedures consistent with the companies policies and objectives.
• Evaluate the results of operations regularly and systematically and report to senior leadership.
• Ensure that the responsibilities, authorities, and accountability of all operations departments are defined and understood.
• Oversee the operations department to ensure a fiscally responsible operation. Preparation of cost analysis for new business ventures, entailing labor costs, industry trends, suppliers, and potential growth opportunities.

What skills you’ll need:

• Bachelor’s degree in business, or related field.
• At a minimum, 15+ years managerial experience in a BPO work environment. Related outsourcing operations experience in a global set up with telecom industry experience is preferred
• Good understanding of managing account financials and ability to do projections, manage costs and profitability directly.
• Excellent oral and written communication skills
• Strong general management experience including operations, human capital, facilities and financial management.
• Ability to lead and partner successfully with teams, management and client.
• Strong coaching, people, and leadership skills

COMPENSATION & BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is $170,000 - $200,000. This position is eligible to participate in an annual incentive program. 

Benefits available to eligible employees include the following:

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• 401K company match, tuition reimbursement
• Paid time off (PTO) and wellness time off

Who We Are:

TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .