Adenza

Calypso Technology and Axiom SL have merged to form a new company, Adenza.

PausePlay

% buffered00:00

01:07

UnmuteMute

Exit fullscreenEnter fullscreen

Play

Division Overview

IT division comprises multiple teams tasked with delivering higher quality products and services to internal and external users. The Core Product and Core Development teams are responsible for maintaining and evolving the ControllerView data management and reporting platform. The Innovations team develops cutting-edge technology add-ons. The Cloud DevOps team develops and supports the Adenza award-winning RegCloud SaaS offering. Finally, the combined Corporate IT and Security teams ensure the availability of secure, dependable, and stable internal infrastructure.

Team and Role Overview

Adenza (now NASDAQ) is actively seeking a dedicated Associate System Administrator to join our corporate IT team based in Poland. As a crucial member of our global Corporate IT team, you will collaborate with both local and international colleagues, overseeing various aspects of corporate IT. The primary focus will be on providing end-user support, handling level 1 and 2 issues, and contributing to broader IT initiatives. You must be able to communicate well with user groups who have varying technical abilities. Be patient and able to gather information, follow processes and procedures, and work with a global team to support our users. Quality is key with an ability to understand what users are asking for and execute with the proper approvals or processes. Must have the desire to learn and do things right away. Ability to follow documentation and a willingness to contribute to a team to help move everyone forward. The position offers not only exciting technical challenges but also exceptional opportunities for continuous learning and professional development.

Department

Internal IT

Employment Type

Permanent - Full Time

Location

Wroclaw

Workplace type

Hybrid

Responsibilities

• Provide day-to-day end-user technical support for Adenza’s employees in EMEA
• Demonstrate expertise in corporate networks, and LAN/WAN infrastructure (Networking, wireless, VPN, security, etc.)
• Manage day-to-day usage of various cloud technologies (O365, Hosted VOIP, Box, etc.) for user support and provisioning/de-provisioning
• Oversee end-user support and management related to the corporate environment, including Windows and Mac toolsets
• Collaborate with the team on special projects to enhance and upgrade infrastructure (e.g., Windows 10 upgrades, corporate standards, inventory, documentation, clean-up, etc.)
• Utilize ticketing systems (Jira) to track and manage end-user requests
• Maintain user hardware/laptop/software inventory
• Efficiently handle multiple tasks, follow up on user requests, and address support needs.
• Work with vendors to troubleshoot end-user issues
• Recognize situations requiring escalation or proper authorization and approval for requests
• Perform other duties as assigned by management

Skills And Requirements

• Minimum of 2 years of experience in a Tech Support/Desktop Support role, showcasing excellent communication and customer service skills
• Strong OS knowledge, including Windows 10 and 11 and Mac OSX. Familiarity with Linux distros
• Hardware expertise, particularly Dell, Lenovo, and Apple MacBook, with some knowledge of other corporate infrastructure components (basic server hardware, network switches, wireless infrastructure, etc.)
• Security/Networking knowledge, including IP, DNS, DHCP, VOIP, Video Conferencing, AV platforms, etc.
• System/Application knowledge/experience in Office365, SharePoint Online, Active Directory, Exchange, Windows systems/Microsoft knowledge, Single Sign On, Unified Communications, or other relevant technologies
• Degree in Computer Science and or Relevant IT Certifications preferred

More About Us

Our Office:

Adenza’s office in Wroclaw is almost 630 m2 and is located on the 3rd floor of the Promenady Zita office building. The area has its special work-life balanced climate, in the modern neighborhood in the north, only 15 minutes on foot from the center, with Odra River and its beach bars and long boulevards just nearby. The office building has parking and a restaurant, and the office area has a kitchen with coffee, tea, fruit, and snacks available for all employees and guests.

Why Apply:

Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer excellent opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent globally is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you. 

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.

#LI-RT1

About Adenza

Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business. 

With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.

Apply Now