Title: Senior Executive / Assistant Manager- Clinical
Reporting to: Zonal Business Manager and National Clinical Manager
Roles & Responsibilities
- Works as a team member with the sales team – providing the required pre-sale product demonstration (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sale objectives for their territory and align with the organizational objectives.
- Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed.
- Acts as clinical resource for sales and account management teams. Provide up-to-date information regarding education and in-service.
- Provides potential leads for new products, opportunities and customers to the sales team that are uncovered during the course of product demonstrations, evaluation and training.
- Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training.
- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies.
- Provide feedback to product / marketing management with information on reference sites, system performance, competitors’ products, customer reactions and effectiveness of sales arguments, etc.
- Provide clinical value addition, Therapy upgradation for better patient safety and better patient outcomes,problem-solving/troubleshooting support to customers and work together with service engineers to resolve clinical-related issues, as well as escalate to regional for help needed in unresolved issues.
- Provides telephone clinical/technical support to customers.
- Develop and maintain relationships with customers and be prepared to adequately handle their queries
- Conducting CME (Continuous Medical Education) and planned monthly activities for key customers.
- Keep oneself updated with the medical knowledge in the field of Dialysis
- Create and execute training programs for the external and internal customers
- Attain training through organization resources and become the Product Application Specialist
- Constantly work towards enabling the skill and knowledge level of the sales team to be able to engage the Customers clinically.
- Work along side the Sales team regularly to mentor them towards upscaling the skill and give feedbacks to all the relevant stakeholders.
Qualification, Experience & Competencies
- Dialysis course/ Dialysis Technician/ Nurse with Technical Experience
- Strong Communication Skills
- Clinical role model with a high degree of maturity, stability and self confidence
- Demonstrating excellent customer service, collaborative practice, problem solving and priority setting skills.
- Ability to work autonomously and also be an effective team member
- Ability to communicate effectively with all levels of staff and develop relevant networks.
- A commitment to quality and excellence with integrity and a proven ability to contribute to process improvement.
Read Full Description