IT Support Analyst
Essity is currently searching for an IT Support Analyst. This position will be based at Diegem and partly in Stembert, assisting office, factory and sales force users. This role will provide basic IT support to customers following defined Service Management procedures. Responsibilities will include acting as main point of contact for troubleshooting network issues, software issues and hardware issues.
Are you ready for a new challenge as IT Support Analyst in Diegem and Stembert? Essity is part of a leading global hygiene and healthcare company. To expand our team, we are looking for an IT Support Analyst as soon as possible.
What You Will Do
- Installation and replacing end user IT workplace equipment (pc’s, smartphones, printers, collaboration tools)
- Support managing local servers and networks in collaboration with global IT teams
- Processing and taking ownership of service tickets from customers
- Administration of IT assets (hard- and software)
- Training and education of users in relation to IT workplace and collaboration tools
- Contributing to improvement of IT services and knowledge databases
- Supporting local applications (where applicable and in line with global policies)
- Following (internal and external) audit requirements
- Be part of the 24/7 support team
- Support location Stembert, by being on site in Stembert at least twice per week
Main tasks:
- 2nd level support
- Workplace support
- Validate customer requirements, identify options and solutions and implement according to agreed specifications (mainly in the Self Service / Request Offering area)
- Maintain master data
Who You Are
- Sufficient Office 365 Knowledge incl. MS Teams, Office, OneDrive etc.
- Experience with Windows 10, Windows 11 and Windows Server 2012 - 2019
- Basic Network skills, Routing, Switches
- Experienced in working with ITIL processes
- Analytical, think out of the box and be solution orientated
- Support Employee in our Office or Factory’s
- Self-motivated learner, open to take advice and develop
- Good team worker
- Fluent in Dutch and French. English communication skills is an advantage
What We Can Offer You
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
Together, we are improving lives, every day.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
Application End Date:
06 jan. 2024
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