Diligent

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Position Overview

The Director of Pricing and Packaging will report to the VP of Product Marketing Management (PMM) and will take on a pivotal role in structuring pricing and packaging for SaaS-based solutions across a multi-product, global landscape. This individual will be responsible for the development and execution of innovative pricing strategies and packaging models that align with the company's growth objectives and market demand and will build off the recent launch of the Diligent One Platform.

Key Responsibilities:

• Strategy Development: Formulate and implement pricing and packaging strategies to drive revenue growth and enhance profitability.
• SaaS and Platform Expertise: Leverage expertise in SaaS-based solutions to develop competitive pricing models tailored to various markets and customer segments. Understand and design pricing structures that leverage a single platform underlying line of business applications for different buying centers and audiences.
• System Integration: Ensure pricing strategies are supported by key systems such as NetSuite, Salesforce, and OpenAir.
• Cross-functional Collaboration: Work closely with product management, sales, marketing, services, support, legal and finance teams to align pricing strategies with overall business objectives.
• Market Analysis: Conduct thorough market research to understand pricing trends, competitive pricing strategy, and customer willingness to pay.
• Sales Enablement: Equip the sales team with effective pricing tools and strategies to improve quote-to-close ratios.
• Analytics: Monitor and analyze pricing effectiveness, adjusting strategies as needed based on data-driven insights.
• Global Considerations: Adapt pricing and packaging strategies to cater to global market nuances, currency variations, and compliance requirements.
• Competitive Intelligence: Stay abreast of competitor pricing moves and market dynamics to ensure competitive positioning. Build relationships with key 3rd party industry analysts or partners for strategic feedback and trend analysis.

Required Experience/Skills:

• A minimum of 5 years of experience in B2B product marketing with a focus on pricing strategies in a SaaS environment.
• Demonstrated ability to develop and implement effective pricing strategies in a multi-product company.
• Proficient with key business systems (NetSuite, Salesforce, OpenAir) to support pricing strategies.
• Strong analytical skills and experience with financial modelling related to pricing.
• Proven ability to work collaboratively across different functions and regions.

Preferred Experience/Skills:

• Direct experience with global pricing and packaging at a scale company.
• A strong track record of successful revenue growth through strategic pricing initiatives.
• Excellent communication and relationship-building skills, with the ability to influence across the organization.
• Experience in utilizing market research to inform pricing decisions.
• Innovative and creative thinking with a passion for driving commercial success.

FLSA Status: Exempt

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.