Emerson College

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Reporting to the Associate Director of Admission Events & Visitor Experience, the Assistant Director of Visitor Experience is tasked with overseeing all aspects of the college’s on-campus Undergraduate visit program. This role involves managing the Ambassador Program, the Visitor Center, and coordinating on-campus special events. The Assistant Director collaborates closely with the Associate Director to set goals, track program performance, and enhance ambassador training and participation opportunities.

ESSENTIAL JOB DUTIES

• Recruit, hire, train, supervise, and provide support and advisement to student staff.
• Lead a team of 40+ student employees in a student-centered ambassador program.
• Develop a robust program of strategic, continuous training to enhance knowledge of academic programs, college policies, and current events to share with student workers and prospective students and families.
• Oversee the coordination of scheduling and payroll for student staff in the Visitor Center.
• Supervise student Ambassadors in support of initiatives spanning the College community, coordinating with other managers or departments as necessary.
• Supervise programming offerings and staff/student coverage, accommodate prospective and admitted students (including undergraduate, graduate, and transfer populations) and other visitors (families, counselors, and alumni).
• Monitor guest/student/staff feedback regarding admission tours and programming and adjust messages/offerings accordingly.
• Collect and respond to requests for group visits and class visits, coordinating schedules as necessary.
• Liaise with other departments as needed to ensure facilities availability for campus tours.
• Develop and implement tour schedule based on student/staff availability and historical data; maintain records of campus visit data to assist in planning.
• Meet with walk-in visitors and present information sessions when needed.
• Ensure that the Admission Visitor Center is adequately staffed for Graduate and Undergraduate Admission events and visits.
• Manages the calendar for space reservations within and outside of Enrollment Management, working closely with campus partners on event space logistics.
• Maintain appearance of the Visitor Center, including printed marketing materials and technology. Revise information session presentations with college updates as needed.
• Assist the Associate Director of Admission Events & Visitor Experience in executing large-scale on-campus events for Undergraduate Admission; including student staff supervision, on-site coordination, and managing partnerships with on- and off-campus vendors as needed.
• Work some Saturdays as needed for Tour Days, admitted student events, etc.
• Other duties as assigned.

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform this job.

• Bachelor’s degree required.
• Minimum 2 years of professional experience in a student development role required.
• Demonstrated public speaking, individual/group counseling skills required.
• Experience in a higher-education admissions or visitor center setting preferred.

KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job. 

• Demonstrated management/leadership expertise.
• Ability to develop and enhance training programs.
• Skills in coordinating and managing large-scale visit programs and events.

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Intellectual and mental concentration for extended periods
• Ability to stand/sit for long periods
• Required to move/lift light objects occasionally

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Office setting with some infrequent travel.
• Some nights and weekends required occasionally.

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

COMPENSATION

Compensation for this position will be between $49,249 - $59,098 annually, commensurate with experience.

Grade of Position: 23-06E

Scheduled Weekly Hours: 36.25

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. 

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.