BDP International

Job Title

Customer Service Representative

Education

Associate Degree

Location

Tullamarine - Melbourne, VIC AU (Primary)

Career Level

Entry Level

Category

Operations

Job Type

Permanent

Job Description

Scope:

• To provide the best customer service to our customers and global PSA BDP offices & agents
• To leverage trade lane & market knowledge to service PSA BDP customers & to assist our Sales team to gain market advantage
• To leverage our relationships with our vendors in Trucking, Rail, Ocean Freight, Airfreight and Warehousing sectors to ensure best outcomes for our customers and for PSA BDP.
• Application of Logistics principals to assist our customers to grow their business through greater efficiency and continuous improvement. 

Report to:

• Customer Service Supervisor / Manager

Major Duties & Responsibilities:

• Quotations for PSA BDP Australia “house accounts”
• Quotations for Global PSA BDP Offices & Agents
• Tracking / Tracing shipments for our customers as required
• Assisting Sales & Business Development to quote new opportunities
• Manage compliance enquiries for our customers, ensuring we are compliant with PSA BDP policies and regulatory compliance relating to embargos etc
• Contribute to strong relationships with suppliers (Shipping Lines, Co-loaders, Airlines, truckers)
• Ensure timely and accurate information is entered into our operating system
• Procurement from our vendors (Shipping Lines, Airlines, Co-Loaders, Rail & Cartage companies)
• Order Management, assisting our customers in co-ordination of their Import orders.
• Order Status Reporting (Using CargoWise order manager)
• KPI reporting to our customers as required
• Operational Problem Solving with PSA BDP Offices, Agents
• Working with Finance to resolve invoicing issues with Customers, Vendors, PSA BDP offices, Agents

Exemption Type

Exempt (Salaried)

Job Requirements

Experience:

• Freight Forwarding experience essential
• CargoWise experince advantegous
• Preferred knowledge of rate procurement / quoting
• Working in a team of 6 in the Customer Service the successful applicant will be a team player with a strong desire to go above and beyond for our customers and internal stakeholders.