Amazon

DESCRIPTION

The Operations Technology Solutions (OTS) organization manages a complex suite of program portfolios and is responsible for a wide variety of IT deployment, new site launches and project initiatives that span across business teams within Worldwide Amazon Stores operations. Our projects deliver technology solutions that power the physical fulfillment operations that directly supports shipping packages to millions of Amazon.com customers across the globe.

The Operations Technology Supply Chain team is looking for a Solutions Program Manager, who is knowledgeable of supply chain operations, analytics-driven and customer obsessed to ensure we deliver bar-raising services. The Operations Technology Supply Chain team directly supports planning and delivery execution of all IT infrastructure and technology product needs for Amazon Operations sites around the world. Ensuring that Supply Chain is offering the right combination of services to meet the customer's need and growth, we design supply chain solutions for Amazon organizations globally. Continuously enhance our portfolio to provide agile services that are scalable and innovative, providing customers with flexible and cost-effective solutions that are adopted as service standard

Key job responsibilities

As a Solutions Program Manager, you directly support all customers and stakeholders using supply chain services. The role is comprised of supply chain solution design, new customer implementation, customer portfolio management, and services program management for span of initiatives across North America and globally. As a member of the Supply Chain Solutions team supporting Amazon Operations, you will be part of a growing team of advanced specialists that provide operational and strategic support for supply chain services. You are responsible for managing a program, delivering difficult projects aligned with team goals. You have a solid understanding of the business problems, tools, workflows, and the interdependencies that pertain to your program area. You should be comfortable with working independently, seeking guidance as needed. You make connections and make sure the right people are part of the conversation. You will be a member of the Supply Chain Solutions team, partnering with the regional manager and other teams to deliver difficult, cross-functional projects, or you may work with more teams if program goals require it.

A day in the life

• Consultant for new customer service requests, solution design and implementation management of services, and change management of new services to desired state.
• Guide stakeholders through the phases of analysis, prototyping, parameter setting, testing, validation, solver tuning, documentation, training, and post-implementation support for new services
• Identify customer needs and match requirements to our services possibilities to implement durable solutions and promote regional growth strategies
• Manage multiple projects concurrently of varying sizes and priorities from solution analysis to go-live and handover to standard operating practices
• Contribute and write effective narratives and present them effectively to senior leaders

About the team

Supply Chain Solutions (SCS) mission is to cultivate solutions that deliver value-added supply chain (SC) services that are resilient, agile and scalable to meet our customer needs and improve partnerships. We strive to provide an integrated Supply Chain that leverages standard business practices, optimizes organizational capability, minimizes waste, and delivers comprehensive value to our customers.

SCS is the central spoke in the SC wheel to manage customer relationships, their experience, and process change management. It is our vision to build supply chain solutions that is a seamless extension of Amazon business operations globally.

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of supply chain experience
• Experience identifying and resolving complex issues

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• PMP, or Bachelor's degree

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.