Empowering people, creating technology.

Responsibilities:

Responsible for process management and governance of IT services in its skill area

Definition and implementation of IT services in its skill area

Management of overall IT budget in its skill area

Streamline IT services in its skill area

Lead the IT team in its skill area and establish a high-performance IT organization

Business partnering for Business Process Owners/Managers

Contribution to Incident Management and Problem Management

Process management and governance for IT Service Operation

Management of incidents, problems, access, events and request fulfillment

Account for and streamline of operational services across business processes by driving continuous improvement (integration)

Monitor external partners on operational level

Responsible for crisis coping

Service Level Fulfillment (operate by design)

Contribute to establish a high-performance IT organization

Qualifications:

University degree in IT or equivalent combination of education and experience

> 5 years; Business knowledge: In-depth of overall business models

Functional knowledge:

Substantial in Application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems)

Broad in Application systems (ERP, CRM, PLM, Quality & MES, SRM, Financial Reporting and Management, HCM, Integration Services, IT Service Management tools, Business analytics Systems)

Business process knowledge:

Broad in Financial processes, HCM processes , Sales processes, Sourcing processes, Production processes, Logistics processes, Quality processes, PDM processes, CAX processes, EDI supported processes, IT Service Management processes for Automotive Suppliers

Proficient level of English. Skills in an additional major language are welcome.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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