TTEC

Senior Network Engineer

Work from Home / US shift

Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Network Engineer working remotely, you will be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Position Summary: 

Under limited direction, responsible for the configuration, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN) and core security infrastructure within a multi data center 24/7 operation. Provides technical support to various departments and users with regards to the LAN/WAN and supporting security environment. Serves as a liaison with vendors and other third party providers. Operates under minimal supervision, with wide latitude for independent judgment. Serves as a team leader and mentor to junior level administrators. 

Key responsibilities: 

• Responsible for the implementation, testing and training of new communication projects and initiatives. 
• Coordinates with Management and Technology Managers/Engineers to resolve incidents relating to Network or Security Infrastructure platforms. 
• To work on projects and incidents within the Network and Security sustainment team who manage the TTEC suite of devices. 
• Acts as a liaison with vendors and third-party providers. 
• Capable of managing complex technical issues and communicating status to Customers. 
• Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements. 
• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment. 
• Ability to work days, evenings, and weekends as required; 24x7 support. 
• Exceptional documentation and communication skills. 
• Other duties as assigned by management 
• On call rotation participation required 

Preferred Skills 

• Knowledge and implementation skills of Cisco’s Switching (6500, 4500, 3700, 3500, 2900), Routing (3800, 2800, 3900, ASR), Wireless (WAPs, WIPs, WLCs, Prime) and Security (5520, 5510, 5505, IDS) products. 
• Knowledge of Security Platforms and technologies to include Cisco ASA’s, Checkpoint, Palo Alto, Internet filtering (Cisco WSA’s), IDS/IPS, VPN 
• Knowledge and implementation skills of HP Switching (5800, 5500, 7500) products. 
• Knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products. 
• Knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization. 
• Knowledge of F5 BIG-IP with implementation experience in a large enterprise organization. 
• Proxy experience 
• Site to Site VPN implementation and support experience 
• Experience with web-filtering/security appliances (Bluecoat and Cisco ASA both deployed) 
• Experience with security management solutions 
• Solid understanding of network topologies / design: routing, switching, and MPLS/VPLS 
• Knowledge in LANs/WAN technology, Internet technology, experience in routing and network protocols (especially TCP/IP) 
• Strong ability to produce technical documentation. 

Requirements 

• Minimum 3 years of work experience 
• Cisco certifications: CCNP, CCSP or equivalent knowledge 

About TTEC

Our business is about making customers happy. That is all we do. Since 1982, we have helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.