Uniphore

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Our team is building cutting edge solutions to support voice recording and high quality of data capturing which is crucial for the integration with AI and other range of products that Uniphore does. Our customer and services are spread across the world with different backgrounds such as contact centres, financial services trader floors, government and public safety, providing a critical business function for many public services and household brands. We are investing heavily in our future technology stack and rapidly maturing our agile working practices and you will have the opportunity to work with microservices, and containerisation in the cloud.

We are looking at expanding our team to implement DevOps technologies and processes, develop tooling to aid and supplement our off-the-shelf tools.

We operate a dynamic Agile development process with multi-functional teams consisting of Product Engineering Team Leads, Product Owners, Developers and QA resources.

Requirements and Qualifications:

• Graduate/post-graduate degree in Computer Science or related field
• The desire to work in a fast-paced environment.
• Ability to coach junior team members and self-manage.
• Knowledge of Software Development Life Cycle (SDLC).
• Creative and capable of presenting ideas for systems improvements.
• Excellent communication and stakeholder management skills.
• Demonstrated experience applying good DevOps principles.
• Experience delivering cloud-based CI/CD solutions.
• Experience with Agile/Scrum development.
• Good knowledge of API-driven, extensible, loosely coupled systems.
• Good knowledge relating to automation, security, stability, and scalability in private and public cloud environments.
• Strong problem-solving and troubleshooting abilities.
• Strong Self-starter and quick learner abilities
• More than 5 years Software Engineering experience. 
• Higher Education Qualification or equivalent (desirable).
• Degree or equivalent (desirable).
• Industry recognised software development qualification (desirable).

Preferred Tools Knowledge:

• Build systems, code management CI/CD – GitHub, Azure DevOps, Jenkins.
• Automation technologies – Helm, Ansible, Terraform, Chef, Puppet.
• Cloud infrastructure platforms –AWS, Azure (Multitenancy knowledge).
• Containers – Docker, Kubernetes.
• Programming languages – yml, Java, JavaScript, Node Go, Ruby, C#.
• Scripting language – Bash, phyton, Powershell, Ruby.
• Security – Sonarqube, Blackduck, Snyk.
• Operational monitoring – DataDog, ELK stack, Prometheus, Grafana, AppDynamics, New Relic, Splunk.
• Operating systems – Linux, Windows.
• Application security and Vault technologies - Hashicorp Vault, AWS Certificate Manager, Azure Key Vault.
• Automated testing – Selenium, Cucumber.
• Virtualisation technologies – vSphere/VMWare, Hyper-V.
• Grpc/API/ REST.
• Desirable/Advantage: Flux, Garden, Kafka, Eventstore, MinIO.

Primary Responsibilities:

• Involved in communicating effectively with the Product and Development teams to identify needs and evaluate alternative business solutions.
• Involved in creating and reviewing technical requirements produced from requirements / stories created by the Product team.
• Involved in questioning and clarifying requirements with the Product team as necessary as development progresses.
• Accountable for ensuring code reviews are carried out within the team and perform testing when applicable.
• Involved in assisting support teams in bug fixing of released functionality.
• Developing tooling to supplement product capabilities.
• Developing tooling to supplement development team capabilities.
• Implementing and maintaining CI/CD processes, technologies and tools.
• Troubleshooting deployment incidents if they happen.
• Developing and maintaining technical documentation.
• Work across multiple engineering teams, breaking down silos and identifying common threads, issues and solutions to offer enhanced development practices.
• Evangelise DevOps best practices to technical and non-technical teams alike; the DevOps culture does not stop with Engineers and Developers.
• Share your knowledge of Lean/Agile practices and artifacts, encouraging collaboration and communication between individuals and teams.
• Help the DevOps team in the implementation of tooling and processes to achieve “Elite DevOps”.
• Act as a Technical Advisor in customer meetings.
• Mentor and coach DevOps team members and delivery teams in tooling, technology and practices.

Overtime/ On-calls: We expect that the candidate is willing to go under on-calls schedule policies (outside of working hours/ weekends), as per the policy.

Travel: Not Applicable

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

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Information regarding recruiting and phishing scams:

Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.