Associate to AVP, Treasures Service Manager, Treasures & Distribution, Consumer Banking Group - (230000J4)
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Responsibilities
- Ensure customers receive warm & personalized arrival & departure experiences based on seamless flow of processes as well as a neat & welcoming environment.
- Manage & support the Service Ambassadors on appointment check-in, ticket & queue management, welcome & farewell gestures, service duties, grooming & service manners.
- Ensure service standards, team & individual performance are aligned among all Service Ambassadors with DBS RED values – Respectful, Easy to deal with, Dependable.
- Act as a line trainer to co-work with Learning & Development team, Customer Experience team, & Digital team to plan and deliver Service-related & digital related trainings to T&D branch staff on a regular basis.
- Work as a backup of the Customer Service Manager providing support & relief as needed.
Requirements
- Minimum 4 years’ relevant experience in branch network of consumer banking, 2 years of which should be at managerial level.
- Degree holders, proven and hands-on service management experience, preferably in banking or hospitality industries.
- Strong customer obsessed service mindset & attitude.
- Excellent customer service skills.
- Excellent communication& interpersonal skills.
- Fluent speaking of Cantonese, English and Putonghua
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Primary Location
: Hong Kong
Job
: Others
Job Posting
: Oct 26, 2023, 3:50:06 AM
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