Entrata

Join our team at Entrata Software in Lehi, Utah, as an Insurance Customer Service Representative II (CSR II). In this role, you will leverage your intermediate knowledge of insurance processes, organizational policies, and customer service to deliver exceptional support. Apply your expertise to handle varied tasks, contribute to problem-solving, mentor junior team members, and collaborate on projects. If you're an insurance professional with a passion for delivering top-notch service and want to make a meaningful impact, we encourage you to apply.

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent experience OR Advanced Insurance designations (CIC, ARM, CPCU etc.)
• Resident Insurance Producer License
• A minimum of 4 years of experience in the insurance industry or related field.
• Strong grasp of insurance industry practices, policies, and procedures.
• Proficient in insurance software, customer management systems, and Microsoft Office suite.
• Excellent problem-solving skills and analytical mindset.
• Outstanding communication skills, both written and verbal.
• Ability to work independently and exercise discretion within defined procedures.
• Collaborative team player with strong interpersonal skills.
• Demonstrated ability to provide standard professional advice.
• Experience working on varied problems of moderate scope.

Preferred Qualifications:

• Insurance designations such as AII, CIC
• Previous experience mentoring or guiding junior team members.
• Familiarity with Entrata software or similar platforms.
• Additional certifications or training in insurance-related disciplines.
• Proven track record of consistently exceeding customer service expectations.

Entrata has been setting the standard for property management technology for nearly 20 years and continues to lead innovation in an industry that provides housing to tens of thousands of apartment communities around the world. People who come to work at Entrata are forward-thinking, hard workers who come together to collaborate and have a good time.

But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Teamwork and Collaboration.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?