ESSENTIAL FUNCTIONS:
- Lead and unite the Admissions Department into an integrated team.
- Execute the business development and marketing department's strategic plan for admissions and client referrals.
- Address quality management issues in crisis triage, evaluation, intake, and admissions.
- Assign evaluations, intakes, and admissions based on requests and hospital census.
- Oversee quality assurance and improvement programs for admission services.
- Conduct follow-up communication and provide recommendations to organizational leadership.
- Deliver orientation, in-service, and continuing education for department staff.
- Act as a clinical liaison with referral sources.
- Enhance departmental efficiency and quality, setting and achieving goals.
- Ensure compliance with new laws and regulations.
- Train and supervise staff.
- Plan, assign, and supervise duties for patient safety and department efficiency on assigned shifts.
- Prioritize potential admissions based on patient needs and facility capacity.
- Apply clinical assessment, diagnoses, and interventions as necessary.
- Provide guidance, encourage teamwork, and build trust among team members.
- Maintain EMTALA logs, if applicable.
- Serve as a preceptor for new admission team employees.
- Maintain a positive and empathetic attitude towards customers, resolving complaints and prioritizing patient safety
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Bachelor’s degree in a social services field is required.
- Master’s degree in a social services field or RN preferred.
- Two or more years’ experience in a healthcare admissions role is preferred.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- Master's Degree in Counseling, Psychology, Social Work , or Human Services related field
- Required Licenses (LPC, LCPC, LSW, LCSW) within 6 months to 1 year
- Good organization skills, attention to detail, excellent oral and verbal communication skills
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
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