M.C. Dean

Position Summary

Seeking an IT Technical Program Manager/Operations Lead with knowledge of electronic security systems and able to work with a dynamic team of system engineers and administrators responsible for design decisions, implementation, operations & maintenance, and cybersecurity for large complex resilient hardware and virtualized infrastructure to ensure implemented solutions meet stakeholder needs, standards, and performance requirements. Required to lead teams in framing technical problems, gathering technical requirements, architecting solutions, executing deliverables, and communicating solutions to the entire technical program team, program manager, and to end-customer stakeholders. Position is majority onsite at the customer location.

Key Responsibilities

• Manage a team of systems engineers, systems administrators, and technical specialists—general staff supervision and evaluation, task coordination, manpower planning, risk mitigation, communications, and status tracking.
• Lead the daily ops tempo to ensure production schedules are met (e.g., deployments, imaging, vulnerability management).
• Lead the analysis, enumeration, solution development, testing, and remediation of cyber security directives to enable timely remediation of cyber security threats while ensuring high availability of mission critical systems.
• Oversee incident and event management to ensure resolution times for fault conditions meet SLA requirements.
• Ensure system resources are used effectively by overseeing performance and health monitoring, capacity planning, and system optimization activities.
• Ensure proper relationships are established between customers, teaming partners and vendors to facilitate the delivery of information technology services.
• Drive the analysis, evaluation, engineering, and implementation of system improvements, automation, optimization, and deployments.
• Drive establishment of operational, functional, and technical requirements for the development of enterprise-wide or large-scale information system solutions.
• Drive the design of architectures to include the software, hardware and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.
• Coordinate and lead team in activities related to items such as the following:
• Diagnosis and resolution of availability, performance, and information assurance issues in a dynamic, always-on, mission critical environment.
• Documentation of designs and changes to infrastructure environments including physical/logical drawings, engineering design plans, implementation plans, transition plans, test plans, and failover plans.
• Execution of security updates to hardware and software to ensure the security posture across all systems implemented and managed.

Position / Candidate Requirements

• U.S. Citizen with adjudicated U.S. Top Secret Clearance.
• Bachelor’s Degree in Computer Science, Systems Engineering, Electrical Engineering, Mechanical, or a Related Engineering Discipline or Information Technology degree.
• 10+ Years of progressive experience.
• Experience eliciting requirements, conducting research, designing, testing, and implementing hardware and software solutions for data center and virtual infrastructure technologies.
• Familiarity with open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models, and profiles of standards.
• Strong familiarity/experience with the following core platforms and services:
• VMware ESXi and vSphere
• Microsoft Windows Server 2016 and 2019 Deployment and Administration
• Microsoft Windows 10 Deployment and Administration
• DNS, DFS, and DHCP
• Windows Server Update Services (WSUS), Key Management Service (KMS)
• Active Directory and defining, implementing, and maintaining Group Policy
• Data center networking fundamentals (experience with software defined data center networks a plus
• Data center storage fundamentals (experience with SAN protocols and NAS protocols
• Demonstrated ability to work effectively with technical peers/leads.
• Experience leading teams in virtualizing enterprise applications (Active Directory, MS SQL, RHEL, MS SharePoint, etc.).
• Experience leading teams in developing, implementing, and maintaining highly secure and reliable solutions that meet all organizational Cybersecurity and Information Assurance requirements.
• Experience leading teams performing security scans, performing system updates, and applying security configurations, e.g., DISA STIG/SRGs to system hardware and software.
• Experience with Data Center Automation and Infrastructure as a Service (IaaS), API management, scripting languages including PowerShell, Python, JSON, Bash, etc.
• DoD 8570 IAM Level-II certification.
• Strong oral, written and presentation skills with the ability and experience communicating with customers at various levels.
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills to meet deadlines and quality objectives.
• Strong MS Excel, Word, PowerPoint, and Visio Skills is a plus.

Desired / Advantageous Qualifications and Experience

• Master’s Degree in IT, Computer Science, Systems Engineering, other Engineering/Technical discipline desirable.
• Experience with support desk/watch desk operations management.
• Experience writing technical analysis papers, conducting analysis of alternatives.
• Experience with electronic security system applications for access control, intrusion detection, visual surveillance and perimeter intrusion detection systems (e.g., Gallagher Security, Softwarehouse CCURE, Lenel OnGuard, Bosch Video Management System).
• Familiarity with one or more large on-premises storage engineering and administration experience such as 3PAR, NetApp, Dell/EMC, Pure Storage, etc.
• Experience designing and deploying SQL Database Infrastructure such as Microsoft SQL Server Always On availability Groups.
• Experience engineering and implementing platforms and services in a software-defined network environment.
• Experience with DoD IT security requirements including DISA STIG/SRGs.
• Understanding of Department of Defense standards and best practices.
• Vendor certifications, VMware, Cisco, Microsoft, NetApp, etc. 

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