Your responsibilities
ThyssenKrupp Aerospace is looking for Account Specialist who will provide customer service and sales support to the supplier base and internal company end-users.
You’ll be responsible for:
- Provide customer service regarding material and order status via phone and/or email.
- Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)
- Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
- Create, update, or maintain various reports regarding issues, orders, and sales results.
- Provide in-depth troubleshooting and problem solving and interaction with clients
- Will complete order entry or quote preparation as needed/assigned.
Your profile
To be considered for this Job, you MUST have:
- High school diploma or equivalent
- At least 2-4 years of previous customer service experience in a high volume, fast paced customer service environment
- Solid computer skills beyond the basic level
- Strong attention to details
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
- Self-starter, dependable, accepts ownership, drives own goals/performance
- Flexible in scheduling and available for overtime as needed
We prefer you have:
- College degree
- Experience in the aerospace or metals industry, especially in a customer service, sales, or purchasing role
Work location:
- This position would be hybrid position. The candidate will work onsite in Everett location for 6-12 month period.
Your benefits
thyssenkrupp Materials, LLC (Aerospace) offers a very competitive compensation plan. We invite you to start your career with us by applying today. Once you are selected, you would enjoy the following benefits as a valued member of our organization:
- Medical (BCBSIL), dental (Delta Dental) and vision (VSP) benefits effective the first of the month following your hire date with thyssenkrupp Aerospace.
- Employee Basic and Optional Life Insurance/AD&D
- FSA and HSA options
- Voluntary Benefits including Accident Insurance, Hospital Indemnity & Critical Illness benefits are offered through Allstate.
- Additional Voluntary Benefits include Legal Insurance and ID Theft
- Short-Term and Long-Term Disability
- 2 weeks paid paternity leave
- Employee Assistance Program
- 401k plan with a 100% employee match up to the first 4% - employees vest after 3 years of service
- 3 weeks (120 hours) paid vacation (pro-rated based on date of hire). Ability to purchase up to a week of vacation during open enrollment for the following year, ability to rollover up to 40 hours of vacation into the next year.
- Holiday Pay: For a 5-day 8-hour shift you will receive up to 88 hours of holiday pay, for a 4-day 10-hour shift, you will receive up to 80 hours of holiday pay, and for a 3-day 12-hour shift you will receive up to 72 hours of holiday pay depending on the date of hire and the holiday schedule posted as it changes yearly.
- Tuition Reimbursement Program
- 8 hours paid time off for Volunteering with charities
- Job Training and Development programs
- Career Pathway program for hourly employees for internal job progression and wage transparency, ability to receive increases two times a year (excludes Indiana)
- Discount Programs on travel, auto, entertainment, tickets, beauty, spa, health, and wellness.
We value diversity
ThyssenKrupp Materials NA Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Company
With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.
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