Light & Wonder

iGaming:

If it’s iGaming, we know a thing or two. Light & Wonder’s digital team leads the global gaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary

We have an exciting new opportunity for a Global Operations Manager to join the Playzido Team, a division of Light and Wonder group. As a senior member, this position entails leading a team that is responsible for the day-to-day compliance operations across various markets (EU, UK, CA, US, Latam) and customer service management. 

Responsibilities of the Global Operations Manager: 

• Lead and coach a team, fostering skill development among team members 
• Mitigate business risk by overseeing regulatory processes and ensuring adherence to required regulations in all areas of operations 
• Create and maintain comprehensive documentation of compliance processes and keep them up to date in line with evolving regulations and new markets 
• Identify, manage compliance risks and escalate issues, where appropriate 
• Work closely with other business leads to integrate necessary regulatory checkpoints in their processes and procedures 
• Collaborate with the Playzido Program Manager to support new market entries projects taking ownership of the compliance related activities 
• Manage the relationship and day-to-day activities with the compliance labs (such as GLI and eCogra) 
• Work closely with the Light and Wonder core compliance team to liaise with the various regulators 
• Stay informed about regulatory requirements, and clearly communicating their impact to the business 
• Enhance the Customer Support framework to streamline incident management and improve both internal and external communication processes 
• Define and document incidents resolution and reporting processes in line with the various regulatory requirements 
• Conduct monthly internal reviews of Customer Service operations to identify incident trends, pinpoint areas of improvement and explore potential enhancements 
• Proactive provision of continuous improvement by investigating ways to enhance the quality of processes and tools. 

Qualifications

Desired Skills and Experience 

• Previous experience in a regulated environment, preferably withing the online casino industry 
• Excellent stakeholder management skills 
• Impeccable organisation and communication skills 
• Great at working with others, proactive with ideas and solutions 
• Knowledge of the gambling industry (specifically Casino) 

Work Conditions

Light & Wonder, Inc. and its affiliates (collectively, “L&W”) are engaged in the highly regulated gaming business. As a result, L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, and/or meet certain standards dictated by law, regulation or contracts. To ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting due diligence and a background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.