Danske Bank

Join our team and become an expert in bank products and provide support and solutions for colleagues across Scandinavian countries.

Here at Global Service Desk, we assist colleagues of Danske Bank across Nordic countries. Our colleagues are our customers – this is our point of view. We provide business support with a focus on daily banking by identifying the issue, finding a solution, and communicating it to the affected colleague. We provide support in Danish and English languages.

This opportunity should catch your attention if you are enthusiastic about assisting people and have great problem-solving skills. You will learn about banking products, business systems as we offer training for new joiners and work in a multi-cultural environment supporting colleagues across Nordic countries. We work in a hybrid work set-up – working both from the office and home.

• Please note that in addition, you will get a language bonus, which depends on your language knowledge level and job requirements.

You will:

• Provide Business support and resolution of all types of incidents and requests reported to the Business Support team from a global customer base
• Maintain the increase in the number of calls resolved at the first point of contact by sharing information, updating existing knowledge, and writing new knowledge documentation
• Monitor all internal and inbound communication channels for any events that indicated a threat to Business Support service standards and take appropriate steps to mitigate across all teams
• Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a speedy resolution of incidents and requests that cannot be resolved at 1st line
• Create and update procedures/checklists as well as support documentation

About you:

• Danish (B2) language skills (written and spoken)
• Upper-Intermediate English language skills
• Strong motivation to learn and work in an Adviser's role
• Service-oriented mindset and great problem-solving skills
• Ability to work with various work situations
• Willingness to assist and support your colleagues in a daily work
• Preference to work within a team as opposed to working alone

We offer:

Monthly salary range from 960 EUR to 1440 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

• Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
• Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
• Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
• Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
• Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

See all the benefits HERE

Your title in job contract will be Customer Supporter - IT, Associate.

Feel free to contact Lina Mittaite Manolache @LinkedIn if you have any questions!

Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.