[PIPELINE] Order Management Administrator - 008ARX
Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
The Role: Order Management Administrator
We are looking for a Customer Care Specialist which will be responsible for proactively supporting the working relationships with Buildings US Domestic and International account support. They can effectively communicate with customers through live chat/ email / calls to answer inquiries, provide resolution to customers which revolves around (but is not limited to) order status/ order fulfillment, refunds, replacements, pricing, credit processing as requested and a wide variety of customer service concerns.
The Customer Care Specialist will help establish Schneider Electric’s reputation as a company that offers excellent customer support during all pre-sales and after-sales procedures. Customers include not just end-users but also internal Schneider employees to ensure that orders are accurate and delivered on time to the customer’s specifications.
What will you do?
- Receive and promptly respond to customer queries and investigate customer's challenges, find solutions, and provide feedback
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Document Issues and Resolutions
- Learn About New Products and Services and relay the information to the customer
- Assist in developing Customer Service Solutions
- Identify possible Website Errors reported by customers
- Mastery of the systems that are used that include but are not limited to: BAAN, iPortal, mySE, PRM,
- Deescalating customers via email, chat, or phone and finding viable solutions
- Providing case updates to the customers in a timely manner
- Provide solutions and approvals for escalated customer inquiries and concerns
- Report processes and/or policies that need updating
- Must thrive in a fast-paced environment and be able to stay organized
- Report any challenges that they encounter to supervisor
- Assist with the queue volume to reduce abandonment rates
- To take ownership of user problems and be proactive when dealing with user issues.
- Strong interpersonal skills are a prerequisite.
- Ability to work effectively in a dispersed team and individually.
- Other duties as assigned by management
Qualifications
Who would be successful?
- Job Knowledge: Understand duties, and responsibilities. Have necessary job knowledge, understand company mission/value, keep job knowledge current, and be in command of critical issues.
- Teamwork: Meet all team deadlines and responsibilities, listen to others and value opinions, help team members to achieve goals, welcome newcomers, and promote a team atmosphere.
- Decision Making/Judgment: The ability to interact effectively with stakeholders and make sound decisions for the business.
- Initiative: Take independent action, seek out new responsibilities, act on opportunities, generate new ideas, and practice self-development.
- Productivity: Manage a fair workload, volunteer for additional work, prioritize tasks, develop good work procedures, manage time well, and handle information flow.
- Bachelor’s degree or equivalent work experience
- Experience communicating with overseas teams via virtual meetings
- Experience communicating directly with the client
- Experience in voicing their concerns
- Strong analytical and problem-solving skills
- Must be solution oriented
- Ability to work in a fast-paced environment and ability to prioritize work and focus on generating business results
- Superior time management and prioritization skills are required
- Critical thinking and innovation is a requirement
- Ability to work effectively in diverse groups
- Ability to work under pressure and manage multiple escalated cases at the same time is a requirement
- Ability to work effectively in diverse groups
- Must have a very high proficiency in English- written and oral with a minimal accent
- Applicants must be willing to work in Rosario, Cavite.
What’s in it for me?
- Global family leave
- Comprehensive medical coverage for employee and dependents
- Worldwide Employee Stock Ownership
- Flexible work arrangement and more!
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
Video Link: https://youtu.be/J0cFSdFpI24
Primary Location
: PH-40-Cavite
Schedule
: Full-time
Unposting Date
: Ongoing
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