SGS

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• To promote NR-Minerals & NR-Agriculture inspection & testing Services. 
• Visit existing customers periodically for contract reviews.
• To support & maintain existing contracts database.
• To ensure all customer enquiries are followed up and closed successfully with the ultimate goal of achieving monthly sales target/KPI set.
• To ensure monthly proposal/quotations target is satisfactory achieved or exceeded.
• To meet and achieve monthly sales target set by NR Business line.
• To prepare, arrange and co-ordinate customer visits & meetings.
• Other related customer care activities to ensure customer satisfaction services and report back to superior any improvement for further excellence of the services offered.
• Assist & liaise between customers and SGS technical teams to provide follow-up and feedback for technical questions and specification needs.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by the reporting manager or Senior Mangement.
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Qualifications

• Minimum 1 year experience in customer care, sales or business development in a technical services or industrial capacity.
• Degree in Business, Chemical Sciences or equivalent would be an asset.
• Proven track record of successful customer relationship & key account management.
• Experience in dealing with mineral industries would be an asset.
• Knowledge in using MS Office is a prerequisite and exposure to CRM software is an advantage.
• Applicants must be willing to travel nationwide occasionally.