Flight Centre Travel Group

Operations & Reservations Expert (Global Support) 

About Us

The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

About the Opportunity 

As a member of Global Operation Discipline team, you are responsible for ensuring efficiency, accuracy, and the adoption of One-Best-Way operational processes globally. The Global Support Team (GST) plays an important role in supporting country Reservation & Operation teams during peak periods or personnel shortages. Additionally, GST will be the vanguard to set up a Reservation & Operation team when Discova expands to new destinations. Therefore, as a member of the GST, you will be trained in the necessary skills of both Res/Ops and be able to carry out work independently as well as work in a team. You have a strong desire for structure, high organisational skills, and love working according to procedures and schedules. 

About you 

The Essentials: 

• Degree in tourism and hospitality is an advantage. 
• Fluent in national local language and intermediate to advanced level of written and spoken English. 

The Attributes: 

• Excellent organizational skills with the ability to be flexible and implement change when needed. 
• Excellent communicator to a diverse range of people across cultures (customers, suppliers, team members, leaders). 
• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required. 
• Solution focused, turning problems into a resolution quickly. 
• Able to work independently and within a team, assisting team members to help everyone achieve results. 
• Willing to travel on business when required.
• Personally aligned with Discova’s company purpose and values. 
• Ability to analyse data and make customised recommendations and insights that demonstrate strong business acumen and a solution focused mindset. 

What you can expect 

Discova is a global destination management company, operating in 15 destinations in Asia and the Americas. If you are successful, you will find that working with us is more than just a job. To be part of Discova is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture, unique leave benefits and social events that are the envy of the industry.

Get in touch now and Discova a world of possibilities!